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5 matching courses

The Art of Negotiation and Influence Wed 17 Jun 2020   09:00 POSTPONED

When opportunities come along, do you feel confident about working with people to get what you need? This course gives you a practical insight into the application of professional communication to everyday life, learning how to persuade and influence others effectively. Improving your listening and communication skills is advantageous for both your personal and your professional life.

This workshop is led by Richard Mullender, an external trainer who formerly worked for the Metropolitan Police as a hostage negotiator, and then as Lead Trainer at the National Crisis & Hostage Negotiation Unit in Scotland Yard. By looking at everyday scenarios as well as life-or-death negotiations from his professional experience – e.g. with terrorists for the release of hostages or with someone threatening to commit suicide – Richard demonstrates how to listen for ‘levers’ that help you to persuade and influence, and to secure the best possible outcome.


  • Be able to use communication consciously to persuade and influence effectively
  • Recognize when others are using persuasive communication techniques
  • Feel more confident in presenting yourself well to others and in gaining support

This beginner’s course is designed to get you thinking about presenting with impact. Giving presentations is an essential skill for a researcher, be it in your department, at a major conference, or in your next job interview! You know your subject but sometimes issues of performance and clarity stop you being your best. This highly interactive workshop requires you to throw yourself into the activities in a safe and supportive environment.

Presentation Skills Toolkit: Online new Self-taught Booking not required

You've got interesting research to share, but is anyone listening?!

Presenting your research is an essential skills for a researcher, be it with your peers, at a major conference, or even to a room full of schoolchildren. This online toolkit covers a whole range of performance and presentation techniques for you to work through and incorporate into your presentations, in your own time. From crafting a story to handling the dreaded Q&A, there’s guaranteed to be something there to help you improve your presentations.

If you particularly struggle with the performance aspects of giving a presentation and don't feel comfortable talking in front of others, then you may also like to attend the Better Presentations workshop.


  • Understand how to create a compelling presentation
  • Know some practical tips for giving an engaging performance
  • Understand how to continue improving with each presentation

How to Access the Course

In order to enrol for the Presentation Skills Toolkit, you will need an enrolment key.

Please use the appropriate key for your School.

Life Sciences: GSLS-pst19
Physical Sciences and Technology: SPST-pst19
Arts, Humanities and Social Sciences: AHSS-pst19

You can access the course and enrol at the following link:

A good poster’s worth 1000 words… but a bad poster’s just a bit of messy paper. When it’s time for you to present your scientific poster how are you going to make the most of the opportunity? We’ll think about why we use posters to present our research, what makes the difference between a good and bad poster and some useful tips to help you present your data in style.

Please note, this is an introductory course to help you start preparing for your first poster sessions...

3 other events...

Date Availability
Tue 31 Mar 2020 10:00 POSTPONED
Fri 24 Apr 2020 14:00 POSTPONED
Tue 30 Jun 2020 10:00 [Places]
Intercultural Communication new Fri 22 May 2020   10:00 [Places]

Research in the 21st century is global, and research teams are intercultural. 35% of Cambridge research students are from outside the EU; and postdocs are the most diverse group by nationality, representing almost 100 countries. This diversity is one of the University’s biggest strengths. Yet intercultural communication is not without its pitfalls and misunderstandings. It takes conscious discipline to think about one’s own cultural assumptions and to try to make sense of others'.

This half-day workshop will give you some tools to help identify where national culture might be having an influence on your professional and social interactions, where common misunderstandings can occur, and how to address potential challenges. The content of the session is informed by research form intercultural studies and refers to culture as a framework of shared values, attitudes and behaviours. It explores the nature of generalisations and the relationship between culture and personal values.

Related courses provided by Development and Alumni Relations - Staff Learning & Development

Development & Alumni Relations: Recharge Communication new Thu 27 Feb 2020   11:00 Finished

This course is about recharging your communication. It will cover:

  • Determine what effective communication means. Where do we start?
  • How to strengthen the relationships most important to us; work & home
  • Defusing difficult conversations; How to respond to difficult behaviour
  • The power of Active Listening to understand and communicate meaning more effectively

Successfully managing upwards depends on your confidence, diplomacy and influencing skills.

This workshop will empower you to handle tricky situations with your manager or colleagues:

  • Benefits of ‘managing up’, what’s in it for you and them?
  • Agreeing priorities and setting realistic expectations and boundaries
  • Influencing when you don’t have authority
  • Getting clarity on delegated work and appreciating the difficulties colleagues may be facing
  • Challenging decisions in a way that is solutions-focussed and enables an open two-way discussion

You will also learn how to adapt to different personal styles in order to build an effective working relationships and understand how different drivers and motivators may affect someone else’s thinking, (why do they do that?).

Related courses provided by PPD Personal and Professional Development

Assertiveness in Action new Wed 24 Jun 2020   09:15 [Full]

Do you find yourself saying ‘Yes’ when you really mean to say ‘No’? Or do you get the impression people think you’re rather too direct? This course will teach you to avoid both extremes and to build constructive working relationships through assertiveness – a form of behaviour that demonstrates your self-respect and your respect for others.

If you would like to refine your speaking style, increase your personal impact, or address any concerns you may have about your communication skills, these sessions are aimed at identifying the areas you need to focus on, from how you shape an interesting and effective presentation to how you deliver it, and any point in between.

You may find it useful to have completed the Presentation Skills online module before attending the session.

One-to-one coaching:

  • Please only book one session at a time.
  • It is possible to book a follow-up session for additional support; the course trainer will advise when this may be helpful.
  • Please note that administration and delivery cost for a 1:1 session is significant. Late cancellation or non-attendance costs the University and also prevents another employee from receiving this specialist support.

New small group coaching:

  • Up to 4 colleagues may attend up to 3 sessions together, spread over a few weeks/months.
  • Please book up to 3 of the 1:1 sessions on any date/time (booking under the same lead name) and then email with the names of the additional attendees in the group.
  • This option may be particularly beneficial for those in similar roles or teams, and who would value working together in this area.

68 other events...

Date Availability
Tue 14 Apr 2020 09:30 CANCELLED
Tue 14 Apr 2020 10:30 CANCELLED
Tue 14 Apr 2020 11:30 CANCELLED
Tue 14 Apr 2020 13:30 CANCELLED
Tue 14 Apr 2020 14:30 CANCELLED
Tue 14 Apr 2020 15:30 CANCELLED
Thu 16 Apr 2020 09:30 CANCELLED
Thu 16 Apr 2020 10:30 CANCELLED
Thu 16 Apr 2020 11:30 CANCELLED
Thu 16 Apr 2020 13:30 CANCELLED
Thu 16 Apr 2020 14:30 CANCELLED
Thu 16 Apr 2020 15:30 CANCELLED
Fri 17 Apr 2020 09:30 CANCELLED
Fri 17 Apr 2020 10:30 CANCELLED
Fri 17 Apr 2020 11:30 CANCELLED
Fri 17 Apr 2020 13:30 CANCELLED
Fri 17 Apr 2020 14:30 CANCELLED
Fri 17 Apr 2020 15:30 CANCELLED
Mon 20 Apr 2020 09:30 CANCELLED
Mon 20 Apr 2020 10:30 CANCELLED
Mon 20 Apr 2020 11:30 CANCELLED
Mon 20 Apr 2020 13:30 CANCELLED
Mon 20 Apr 2020 14:30 CANCELLED
Mon 20 Apr 2020 15:30 CANCELLED
Mon 11 May 2020 09:30 CANCELLED
Mon 11 May 2020 10:30 CANCELLED
Mon 11 May 2020 11:30 CANCELLED
Mon 11 May 2020 13:30 CANCELLED
Mon 11 May 2020 14:30 CANCELLED
Mon 11 May 2020 15:30 CANCELLED
Tue 12 May 2020 09:30 CANCELLED
Tue 12 May 2020 10:30 CANCELLED
Tue 12 May 2020 11:30 CANCELLED
Tue 12 May 2020 13:30 CANCELLED
Tue 12 May 2020 14:30 CANCELLED
Tue 12 May 2020 15:30 CANCELLED
Thu 14 May 2020 09:30 CANCELLED
Thu 14 May 2020 10:30 CANCELLED
Thu 14 May 2020 11:30 CANCELLED
Thu 14 May 2020 13:30 CANCELLED
Thu 14 May 2020 14:30 CANCELLED
Thu 14 May 2020 15:30 CANCELLED
Fri 22 May 2020 09:30 CANCELLED
Fri 22 May 2020 10:30 CANCELLED
Fri 22 May 2020 11:30 CANCELLED
Fri 22 May 2020 13:30 CANCELLED
Fri 22 May 2020 14:30 CANCELLED
Fri 22 May 2020 15:30 CANCELLED
Fri 29 May 2020 09:30 CANCELLED
Fri 29 May 2020 10:30 CANCELLED
Fri 29 May 2020 11:30 POSTPONED
Fri 29 May 2020 13:30 CANCELLED
Fri 29 May 2020 14:30 CANCELLED
Fri 29 May 2020 15:30 CANCELLED
Mon 1 Jun 2020 13:30 Not bookable
Mon 1 Jun 2020 14:30 [Full]
Tue 2 Jun 2020 09:30 [Places]
Tue 2 Jun 2020 10:30 [Full]
Tue 2 Jun 2020 11:30 [Full]
Tue 2 Jun 2020 13:30 [Full]
Tue 2 Jun 2020 14:30 [Places]
Tue 2 Jun 2020 15:30 [Places]
Wed 10 Jun 2020 09:30 [Full]
Wed 10 Jun 2020 10:30 [Places]
Wed 10 Jun 2020 11:30 [Places]
Wed 10 Jun 2020 13:30 [Places]
Wed 10 Jun 2020 14:30 [Places]
Wed 10 Jun 2020 15:30 [Places]
Communicating Assertively: Online Self-taught Bookable

At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Communication Essentials: Online Self-taught Bookable

"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.

Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.

Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

Giving Effective Feedback: Online Self-taught Bookable

Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.

For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.

Minute taking is not usually about writing a verbatim record of what is said but it is about understanding why minutes are required and recognising what is important to record.

This module is an introductory guide for anyone who is required to take minutes. It does not cover the additional skills required to take minutes at University committee meetings.

Presentation Skills: An Introduction Mon 1 Jun 2020   09:30 [Full]

If you dread giving presentations or simply want to hone your skills, this workshop gives you an opportunity to ‘step up to the podium,’ and receive constructive feedback and coaching to be a better public speaker. Whatever your specific speaking goal might be - delivering a presentation to colleagues, chairing or engaging in a meeting, giving a toast or tribute, or responding confidently in a Q&A period – the supportive environment of this workshop will help you play to your strengths, face your fears and give you tools to overcome them.

You may find it useful to have completed the Presentation Skills online module before attending the session.

Presentation Skills: Online Self-taught Bookable

Do you dread speaking in public or giving presentations? Or are you looking to build on your current skills and experience to make your planning and delivery more effective? This module aims to develop your skills, knowledge and confidence in both formal and informal presentation situations e.g. meetings, training sessions and conferences.

This online module provides an opportunity to explore key areas in both preparation and delivery of presentations.

For additional guidance you can visit our Guide to successful online learning.

How to be an Active Bystander at Work new Wed 17 Jun 2020   14:00 [Places]

Have you ever been concerned about a situation and wanted to help, but didn't? Hearing a racist/sexist/homophobic joke in the tea room? Seeing an inappropriate touch of a friend? Watching a colleague wince at being belittled or interrupted in a team meeting? You're not alone, this is more common for many of us than you might think.

Come along to this short session to find out why this happens and what it means to be an active bystander. This includes simple changes and actions you can take to support others around you without confrontation and, over time, support a more inclusive environment for all of us to live and work in.