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Theme: Customer Service

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An interactive workshop, focusing on providing service for both internal (colleagues) and external (readers) customers.

This session will provide an introduction to implicit or unconscious bias and will help you start to understand how our biases influence the decisions we make. These may include decisions around recruitment, selection, assessment and broader interactions with others. The session will include tutor input and group activities to raise awareness about how to recognise and begin to manage the impact of implicit bias. We will also consider further sources of guidance to support individuals in their roles with specific responsibilities e.g. for managing others, teaching etc.

If you would like to book onto this event, please book on to the Equality and Diversity page via this link

L&D will contact workshop attendees approximately 3 months after the training with some basic questions to see how effective found the training and how training learnt from has been applied into work practice.