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Cancellation and Non-attendance

We ask that participants do not book on training courses unless they are sure they can attend. This includes online sessions hosted via Zoom.

Places are at a premium and reserving places by booking and then cancelling will penalise other participants on over-subscribed events and incur a cost to the University. However, we understand that in some instances cancellation may be for unavoidable reasons.

How to cancel your booking

If you need to cancel your place, please do so as soon as possible to give others a chance to take up the available place. All non-attendees who fail to cancel before a course starts, will be charged irrespectively.

If you have a Raven ID, please cancel on the event page using the link in your booking confirmation email.

If you do not have a Raven ID, please contact us via e-mail with a reason for cancelling.


All participants (including students) are subject to charges for non-attendance on any activity. To avoid this charge please ensure that you sign the attendance register at every in-person course. Attendance is taken via Zoom names on all online courses. Should you not be able to attend and would like to follow a course asynchronously, please contact us via email first so that we can make allowance for this.

If you repeatedly fail to attend courses you may be contacted via your department and your supervisor, and we may refuse your attendance on future training courses.

Please be aware that no-shows cause significant administrative work and prevents others from attending over-subscribed courses. Courses are at a premium so please treat them with due respect. If you have any questions regarding this, please contact us.