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Cancellation and Non-attendance

We ask that participants do not book on training courses unless they are sure they can attend.

Places are at a premium and reserving places by booking and then cancelling will penalise other participants on over-subscribed events and incur a cost to the University. However, we understand that in some instances cancellation may be for unavoidable reasons.

How to cancel your booking

We ask for at least 5 working days notification of booking cancellation. Barring exceptional circumstances, no fees will be refunded unless a full 2 working days notice of cancellation is given.

If you need to cancel your place, please do so as soon as possible.

If you have a Raven ID

  • Choose the relevant booking
  • Select Cancel booking
  • Select a reason for cancellation
  • Choose Cancel Booking

If you do not have a Raven ID, please contact us via e-mail with a reason for cancelling.

Repeat and late cancellers

If you are found to be repeatedly making cancellations less than 2 working days before an event, you may be contacted via your department and your supervisor, and we may refuse your attendance on future training courses.

Non-attendance of courses

Please note that non attendance (failing to attend without cancelling your booking) will result in a penalty of £50 per day. This penalty will be applied to everybody, including graduate students from the University of Cambridge. If you repeatedly fail to attend courses you may be contacted via your department and your supervisor, and we may refuse your attendance on future training courses.

If you have any questions regarding this please contact us.