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Cancellation and Non-attendance

We ask that participants do not book on training courses unless they are sure they can attend.

Places are at a premium and reserving places by booking and then cancelling or not attending will penalise other participants on over-subscribed events and incur a cost to the University. However, we understand that in some instances cancellation or non-attendance may occur for unavoidable reasons.

How to cancel your booking

If you need to cancel your place, please do so as soon as possible.

  • Choose Your Bookings
  • Choose the relevant booking
  • Select Cancel booking
  • Select a reason for cancellation
  • Choose Cancel Booking

Repeat and late cancellers

If you are found to be cancelling repeatedly or making a number of late cancellations you may be penalised. We may either levy a charge or refuse your attendance on future training courses.

Non-attendance of courses

We ask that participants do not book on courses unless they are sure they can attend.

In order to assist with training needs analysis and management planning, Heads of Institutions and/or Departmental Administrators will be able to access lists of courses attended by members of the department or faculty. This will include non-attendance information. If you have any questions regarding this please contact us.

Repeat non-attendees

If you are found to be repeatedly not attending your courses without prior notification you may be penalised. We may either levy a charge or refuse your attendance on future training courses.