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Administrator Development Programme Mon 6 Nov 2017   09:30 Not bookable

This development programme for generalist and specialist administrators draws on the expertise of senior figures in the University and provides up to date information on the various strands and issues of University strategy and governance. It includes development of some key skills and a project activity, and offers a valuable opportunity to network with administrators from the UAS and other departments and institutions.

Selection for this programme is via nomination by School Secretaries, Heads of Division or Heads of Non-School Institutions during the summer. Nominees will need to demonstrate the benefit of participating, both for themselves and their institution. Please speak to your line manager and/or appropriate nominator if you would like to be considered.

Please see further information about key themes and speakers on the programme flyer.

Assertiveness in Management Mon 25 Jun 2018   09:15   [More dates...] [Full]

As a manager, handling relationships is one of your key skills. An ability to think, speak and act assertively in these relationships will enhance your reputation and success. If you want to motivate staff, earn their loyalty and enable them to achieve the best possible results, then this course is for you. It will also deal with the challenges of managing your own manager assertively.

1 other event...

Date Availability
Thu 12 Jul 2018 09:15 [Full]
Building Resilience to Manage Stress new Thu 1 Mar 2018   09:00   [More dates...] [Full]

We all experience difficulties and challenges in our lives, and we may often feel out of our depth and overwhelmed by the pressures whether it is work demands, life’s transitions, traumatic events, bereavements, relationship problems and so on. Stress builds up when we can’t get our needs met, and when we feel we don’t have the resources, capabilities, insights or understandings to feel prepared to respond in the best way to these.

This course will offer the possibility of exploring ways in which we can build resilience in the face of stress and make a difference. It will also introduce you to the key concepts of resilience building in order to manage stress as well as incorporating some empowering tools to deal with this.

1 other event...

Date Availability
Thu 24 May 2018 09:00 [Full]

If you would like to refine your presentation skills, or address insecurities about any aspect of your speaking, these sessions are aimed at identifying the areas you need to focus on, be it at the micro level (elocution), the macro level (shaping an interesting presentation), or any point in between. During this one to one session, coaching will provide you with active practice, honest and constructive feedback, and practical tips to make you a more confident and effective communicator. Put yourself under the microscope, and you’ll be ready to step into the spotlight.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

It is possible to use this booking page to book one follow-up session for additional support. The course trainer will advise when this may be helpful. Please only book one session at a time.

29 other events...

Date Availability
Wed 7 Mar 2018 10:35 [Full]
Wed 7 Mar 2018 11:40 [Full]
Wed 7 Mar 2018 13:45 [Full]
Wed 7 Mar 2018 14:50 [Full]
Wed 7 Mar 2018 15:55 [Full]
Mon 23 Apr 2018 09:30 [Full]
Mon 23 Apr 2018 10:30 [Full]
Mon 23 Apr 2018 11:30 [Full]
Mon 23 Apr 2018 13:15 [Full]
Mon 23 Apr 2018 14:15 [Full]
Mon 23 Apr 2018 15:15 [Full]
Thu 10 May 2018 09:30 [Full]
Thu 10 May 2018 10:30 [Full]
Thu 10 May 2018 11:30 [Full]
Thu 10 May 2018 13:15 [Full]
Thu 10 May 2018 14:15 [Full]
Thu 10 May 2018 15:15 [Full]
Mon 14 May 2018 09:30 [Full]
Mon 14 May 2018 10:30 [Full]
Mon 14 May 2018 11:30 [Full]
Mon 14 May 2018 13:15 [Full]
Mon 14 May 2018 14:15 [Full]
Mon 14 May 2018 15:15 [Full]
Tue 29 May 2018 09:30 [Full]
Tue 29 May 2018 10:30 [Full]
Tue 29 May 2018 11:30 [Full]
Tue 29 May 2018 13:15 [Full]
Tue 29 May 2018 14:15 [Full]
Tue 29 May 2018 15:15 [Full]
Communicating Assertively: Online Self-taught Bookable

At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Communication Essentials: Online Self-taught Bookable

"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.

Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.

1 other event...

Date Availability
Wed 27 Jun 2018 09:15 [Full]

Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

3 other events...

Date Availability
Tue 27 Mar 2018 09:15 [Full]
Mon 4 Jun 2018 09:15 [Full]
Wed 18 Jul 2018 09:15 [Full]
Conflict Resolution Fri 25 May 2018   09:30 [Full]

Have you ever found yourself in the middle of a conflict wondering how you got into it and how to get out? This course sets out to identify and examine the causes of conflict and to offer a range of practical techniques for resolving disputes. Skilled negotiation is often crucial and this course introduces a proven approach that is used widely by professional mediators and negotiators. You will have the opportunity to explore and practice key ideas using presentation, self assessment, role play and discussion in a friendly and informal group setting.

This course is aimed to increase your understanding of the issues surrounding disclosures of sexual assault and harassment of students, the support available locally and the new University Harassment and Sexual Misconduct Procedures.

To book please follow this link. Please note that you must meet the eligibility criteria for the session.

Data Protection and FOI: An Introduction Tue 15 May 2018   09:30   [More dates...] [Places]

The rights and responsibilities outlined in data protection and freedom of information legislation impact upon the University’s academic and administrative work. This course explores the key concepts in data protection law and illustrates how the ‘data protection principles’ affect various day-to-day working scenarios. It introduces the fundamental aspects of the Freedom of Information Act 2000 and details the ways in which the University handles responses to individual requests. Finally, it outlines various records management and information security measures that can aid compliance with the legislation and lead to a more efficient working environment.

1 other event...

Date Availability
Tue 27 Feb 2018 13:00 [Full]

This course is designed for researchers and will support you in taking care of your research data. It is crucial for any researchers who may find themselves in possession of either personal data, or sensitive personal data, as defined by the Data Protection Act. If you don't know what the Act means by personal data, this is your chance to find out. This course will take about 30 minutes to work through. If it prevents you or a colleague losing research data or becoming a victim of identity theft, that time will be more than worth it.

A Raven password is needed to access this online course. If you don't already have one, visit

This course is crucial for any administrators who may find themselves in possession of either personal data, or sensitive personal data, as defined by the Data Protection Act. If you don't know what the Act means by personal data, this is your chance to find out. The course will take about 30 minutes to work through. If it prevents you or a colleague losing data or becoming a victim of identity theft, that time will be more than worth it.

A Raven password is needed to access this online course. If you don't already have one, visit

Developing Relaxation Skills new Thu 19 Jul 2018   14:00 [Full]

A workshop to enable you to practice and learn relaxation techniques to help release stress and improve wellbeing. It will provide an opportunity for people to relax and take time for themselves. The workshop will include deep breathing techniques, progressive muscle relaxation and a short mindfulness exercise. It will also allow time to consider what stress is and the impact this has on our lives.

Develop your Career: Interview Techniques Fri 22 Jun 2018   09:30 [Places]

This course prepares you to excel at interview. You will learn how to anticipate questions you will be asked and plan how to answer them successfully. You will also learn how to project yourself positively and feel as calm and in control as you will look.

This course is highly participative and will include a short mock interview as well as an opportunity to share experiences with other course members.

The focus of the course is to provide participants with the generic skills necessary to succeed at interview in a variety of contexts.

This course prepares you to search and apply for your next job opportunity. You will learn: where to look for suitable job opportunities, how to write clear and concise CV’s and produce Job Applications that highlight your key skills and experience.

This course is highly participative and offers you the opportunity to share and learn from your own and other's experiences.

Dignity at Work: A Guide for All Staff Thu 17 May 2018   09:30 [Places]

In the workplace there will be occasions when people feel that they have been bullied, harassed or subjected to inappropriate behaviour. This is a practical and important interactive session which is designed to provide clarity and guidance on the University’s Dignity at Work policy and procedures. It will explain the legal framework, and will clarify options and practical measures open to you to help you address Dignity at Work problems if they arise.

Effective Problem Solving and Decision Making new Thu 15 Mar 2018   09:30 [Full]

Do you recognise any of these problem solving approaches in yourself: not looking before you leap, leaving it to fate, letting someone else decide, putting it off until tomorrow or acting ‘on a hunch’? Or simply feeling overwhelmed and not knowing what to do? If so, you may find it useful to learn a more planned and rational approach to problem solving and making decisions.

This short session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can. It will focus on work-related scenarios however the key principles are applicable in all areas of life.

The Staff Review and Development (SRD) process provides the opportunity for supervisors, managers and academics to engage in constructive discussion with their staff or academic colleagues about current and future work and their personal and career development.

This online module, including visual, audio and filmed material, will focus on an overview of the process, practical advice and useful reminders of good practice to help you to make the most of SRD. You will need a PC, Mac or tablet device.

Please make a booking to receive instructions about how to access the online module. For additional guidance you can visit our online learning section of the website.

View a short trailer for the online module.

Email Management: Online Self-taught Bookable

This short online guide for all staff provides hints, tricks and tips to help you manage your Inbox.

Engage in Learning Programme new Thu 25 Jan 2018   16:30 In progress

Engage in Learning is a theory and practice informed supervisor development programme on how to build supportive learning relationships. It is aimed at supervisors of Cambridge students with a minimum of three to five years’ experience of teaching in higher education.

Participants will explore approaches and challenges to building supportive supervisory relationships through dialogical learning activities — small group discussions, reflection exercises based on experiences, film clips, case studies and dilemmas drawn from practice. Readings will be provided prior to each workshop. The programme will emphasise building on participants’ own experiences. Between each workshop participants will be asked to observe and keep a written log of specific experiences of supervision; these will be discussed in the subsequent workshop.

Workshops (key topics covered)
A maximum of 12 participants will attend four two-hour-long workshops. Each workshop will be held between 16:30 to 18:30.

25 January 2018
Workshop 1 (Principles 1 & 2)
Relationships for learning: theory, context. Building supportive relationships

  • Attachment theory
  • Mindfulness
  • Institutional identity
  • Communication

22 February 2018
Workshop 2 (Principles 1, 2 & 3)
Empowering and facilitation growth

  • Growth mindset
  • Relational power
  • Transformational learning
  • Self-efficacy

***22 March 2018*** - NOW RUNNING ON 28 MARCH 2018
Workshop 3 (Principles 1, 2, 3 & 4)
Maintaining a supportive relationship

  • Boundaries
  • Balance
  • Dialogical reflection

19 April 2018
Workshop 4
Engaging in learning together

  • Synthesis of themes and topics

Prior to registration please make sure that you are available on each of those days.

All workshops will be held at the Cambridge Centre for Teaching and Learning, 25 Trumpington Street, Cambridge, CB2 1QA. The map gives directions to PPD, where the Cambridge Centre for Teaching and Learning is located.

Giving Effective Feedback: Online new Self-taught Bookable

Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.

Higher Education Academy: Briefing Mon 26 Feb 2018   15:30   [More dates...] [Places]

Would you like to gain nationally recognised accreditation of your teaching experience? Many UK universities now expect teaching staff seeking tenure to have undertaken or to undertake a structured teaching and learning development course accredited by the HE Academy. This session provides an overview of the route by which those with some experience of teaching in Higher Education may gain accreditation. It also provides a short introduction to the HE Academy itself.

1 other event...

Date Availability
Mon 14 May 2018 15:30 [Places]

This course is recommended for those responsible for the recruitment and selection of staff, particularly if you are new to the University but also for existing staff seeking a refresher.

With the introduction of the Points-based immigration system and with immigration legislation becoming ever stricter, the UK now operates one of the world’s most complex immigration systems.

The aim of this course is to help those involved with recruitment and selection to navigate the rules which regulate the recruitment of individuals who are subject to immigration control, whilst ensuring full compliance. It will outline the key requirements in advertising, selection, pre-employment checks and the responsibilities throughout employment that the University is legally bound to observe.

Induction: Online Self-taught Bookable

This online course welcomes new staff to the University and provides key information to help them settle into their new role quickly and achieve their full potential within their role as soon as possible. It will give new staff an overview of the University, including what to expect from induction and essential information along with some background on the history and traditions.

This online course complements the local induction new staff will receive in their institution, department or faculty.

A Raven password is needed to access this online course. If you don't already have one, visit

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