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Showing courses 1-25 of 40
Courses per page: 10 | 25 | 50 | 100

Apprenticeship Engagement Event Thu 19 Jul 2018   09:30 [Places]

An information event about three apprenticeship cohorts being offered across the University: Leadership & Management Level 5, Project Management Level 4 and Data Analyst Level 4. There will be a presentation from the apprenticeship training provider selected to deliver these programmes - 3aaa.

The event will involve a short presentation lasting around 20 minutes from 3aaa who will provide an overview of the programmes on offer. The remainder of the event will be a drop-in clinic for those people that have any queries and who would like to complete an expression of interest form.

Assertiveness in Management Mon 25 Jun 2018   09:15   [More dates...] [Full]


As a manager, handling relationships is one of your key skills. An ability to think, speak and act assertively in these relationships will enhance your reputation and success. If you want to motivate staff, earn their loyalty and enable them to achieve the best possible results, then this course is for you. It will also deal with the challenges of managing your own manager assertively.

1 other event...

Date Availability
Thu 12 Jul 2018 09:15 [Full]

If you would like to refine your presentation skills, or address insecurities about any aspect of your speaking, these sessions are aimed at identifying the areas you need to focus on, be it at the micro level (elocution), the macro level (shaping an interesting presentation), or any point in between. During this one to one session, coaching will provide you with active practice, honest and constructive feedback, and practical tips to make you a more confident and effective communicator. Put yourself under the microscope, and you’ll be ready to step into the spotlight.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

It is possible to use this booking page to book one follow-up session for additional support. The course trainer will advise when this may be helpful. Please only book one session at a time.

5 other events...

Date Availability
Thu 21 Jun 2018 09:00 [Full]
Thu 21 Jun 2018 10:30 [Full]
Thu 21 Jun 2018 11:30 [Full]
Thu 21 Jun 2018 13:15 [Full]
Thu 21 Jun 2018 15:15 [Full]
Communicating Assertively: Online Self-taught Bookable


At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Communication Essentials: Online Self-taught Bookable


"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.


Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.


Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

Conflict Resolution Mon 2 Jul 2018   09:30 [Full]


Have you ever found yourself in the middle of a conflict wondering how you got into it and how to get out? This course sets out to identify and examine the causes of conflict and to offer a range of practical techniques for resolving disputes. Skilled negotiation is often crucial and this course introduces a proven approach that is used widely by professional mediators and negotiators. You will have the opportunity to explore and practice key ideas using presentation, self assessment, role play and discussion in a friendly and informal group setting.

Data Protection Training: Online new Self-taught Bookable


This online course offers a short introduction to data protection concepts, explains why they are important to the University, and signposts to further guidance materials. As nearly all University staff are likely to collect and handle personal information about living identifiable individuals in one way or another, it’s important to have a basic understanding of the main issues.

The content of this course reflects the provisions of the General Data Protection Regulation as well as related data protection law.

Developing Relaxation Skills new Thu 19 Jul 2018   14:00 [Full]


A workshop to enable you to practice and learn relaxation techniques to help release stress and improve wellbeing. It will provide an opportunity for people to relax and take time for themselves. The workshop will include deep breathing techniques, progressive muscle relaxation and a short mindfulness exercise. It will also allow time to consider what stress is and the impact this has on our lives.

Develop your Career: Interview Techniques Fri 22 Jun 2018   09:30 [Places]


This course prepares you to excel at interview. You will learn how to anticipate questions you will be asked and plan how to answer them successfully. You will also learn how to project yourself positively and feel as calm and in control as you will look.

This course is highly participative and will include a short mock interview as well as an opportunity to share experiences with other course members.

The focus of the course is to provide participants with the generic skills necessary to succeed at interview in a variety of contexts.

Effective Problem Solving and Decision Making new Mon 9 Jul 2018   09:30 [Full]


Do you recognise any of these problem solving approaches in yourself: not looking before you leap, leaving it to fate, letting someone else decide, putting it off until tomorrow or acting ‘on a hunch’? Or simply feeling overwhelmed and not knowing what to do? If so, you may find it useful to learn a more planned and rational approach to problem solving and making decisions.

This short session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can. It will focus on work-related scenarios however the key principles are applicable in all areas of life.


The Staff Review and Development (SRD) process provides the opportunity for supervisors, managers and academics to engage in constructive discussion with their staff or academic colleagues about current and future work and their personal and career development.

This online module, including visual, audio and filmed material, will focus on an overview of the process, practical advice and useful reminders of good practice to help you to make the most of SRD. You will need a PC, Mac or tablet device.

Please make a booking to receive instructions about how to access the online module. For additional guidance you can visit our online learning section of the website.

View a short trailer for the online module.

Email Management: Online Self-taught Bookable


This short online guide for all staff provides hints, tricks and tips to help you manage your Inbox.

Giving Effective Feedback: Online new Self-taught Bookable


Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.

Immigration and Recruitment: Helping You Get it Right Thu 21 Jun 2018   09:30 [Places]


This course is recommended for those responsible for the recruitment and selection of staff, particularly if you are new to the University but also for existing staff seeking a refresher.

With the introduction of the Points-based immigration system and with immigration legislation becoming ever stricter, the UK now operates one of the world’s most complex immigration systems.

The aim of this course is to help those involved with recruitment and selection to navigate the rules which regulate the recruitment of individuals who are subject to immigration control, whilst ensuring full compliance. It will outline the key requirements in advertising, selection, pre-employment checks and the responsibilities throughout employment that the University is legally bound to observe.

Induction: Online Self-taught Bookable


This online course welcomes new staff to the University and provides key information to help them settle into their new role quickly and achieve their full potential within their role as soon as possible. It will give new staff an overview of the University, including what to expect from induction and essential information along with some background on the history and traditions.

This online course complements the local induction new staff will receive in their institution, department or faculty.

A Raven password is needed to access this online course. If you don't already have one, visit http://www.cam.ac.uk/cs/docs/faq/n5.html

Leadership Advanced new Tue 19 Jun 2018   09:30 In progress


This two part interactive workshop offers those with some experience of leading and managing others the opportunity to extend their knowledge in relation to leadership and engagement of others. It will provide time to reflect on leadership values, beliefs, attitudes and style and the impact this has on leadership performance. The workshop will also explore how to motivate and engage others to achieve their full potential.

Leadership Essentials Wed 18 Jul 2018   09:30 [Full]


Leadership Essentials is a key programme suitable for all managers, which aims to help them refresh and build their skills and experience in managing others. As well as clarifying key responsibilities, it focuses on critical areas that managers can find more difficult, such as giving and receiving feedback effectively and handling challenging conversations. It incorporates tutor input, opportunities for discussion, reflection and sharing of good practice with other managers.

Before attending, please take some time to review the short films of other University colleagues talking about their role as a manager, Leadership Essentials: Management Responsibilities

Leading Your Team Through Change Wed 11 Jul 2018   09:30 [Full]


Change is a constant feature in today’s workplace and yet many of us find it hard to navigate successfully through change.

Studies show that the line manager has a critical role to play in ensuring staff are ready for change and in successfully implementing it. These sessions will equip you with the skills and attitudes you need to guide, support and motivate your team through the process of change.

Case studies, discussion and activities will provide the opportunity to share ideas and embed skills.


Change is a constant feature in today’s workplace and this level of change certainly won’t go away and may indeed become more intense.

Studies show that the line manager has a critical role to play in ensuring staff are ready for change and in successfully implementing it. It can therefore be helpful to reflect on how we personally approach and manage change and how we can lead and support our teams through change.

This online course will give you some practical steps to help you lead your team through change whilst maintaining your own wellbeing.

Level 3 Award (ILM) in Leadership and Management charged Wed 25 Apr 2018   09:30 Not bookable


This programme offers an introduction to management skills and is externally accredited by the Institute of Leadership & Management (ILM). It is highly participative and there is a strong emphasis on applying new learning to your work situation for the benefit of your team and your department

The course is primarily aimed at those who currently have management responsibilities for others (including managers, team leaders or supervisors) or equivalent responsibilities (e.g. for managing services, projects, resources). All participants must have the opportunity to meet the assessment requirements which are specified by the ILM – please see further details below

Please note that there is currently a waiting list for this programme. If you are interested in attending please complete the application form at the link below and send a signed paper copy to PPD. Your application will be considered and your name will be added to the waiting list if you are eligible. When a place becomes available we will contact you to confirm your place

Level 3 Award in First Line Management Application Form - your application to attend the programme will not be considered until it has been approved by you line manager - please ensure that you enter their email address correctly into the form.


For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.

Minute Taking Thu 28 Jun 2018   09:30 [Full]


Minute taking is not about speed writing but about recognising what is important and understanding the needs of the meeting participants. This course will show you how to compile concise meeting notes.

The course is for anyone who is required to take factual records of departmental/faculty meetings and distribute action points afterwards. It does not cover the additional skills required to take minutes at University committee meetings.


Minute taking is not usually about writing a verbatim record of what is said but it is about understanding why minutes are required and recognising what is important to record.

This module is an introductory guide for anyone who is required to take minutes. It does not cover the additional skills required to take minutes at University committee meetings.

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