Learning at Work Week - Managing Challenging Conversations

Many of us struggle with having potentially difficult conversations whether because of the fear of ‘getting it wrong’ or not knowing how to approach a situation objectively and with care. This sometimes results in issues not being addressed, which in turn can be detrimental to the individual, the team and, ultimately, the organisation. This practical 90-minute session aims to provide the structure, tools and tips to improve their skills to manage challenging conversations.

Be prepared to participate in Breakout Rooms.

Number of sessions: 1

Learning objectives:

• Learn effective skills and techniques for preparing for and conducting conversations.
• Achieve positive outcomes in challenging situations.
• Foster trust through honest and open communication.
• Apply an objective and structured approach to conversations.