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Change and Programme Management Office course timetable

April 2025

Fri 25	Drop In Session - Continuous Improvement [Places] 09:00 - 10:00 CPMO: MS Teams A series of 30 minute drop-in sessions to talk with one of the Continuous Improvement team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys. Please note, these sessions are informal, 1-2-1 meetings where colleagues can ask for advice and guidance from the team. These are not workshops or taught sessions. The team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.
	Drop In Session - Continuous Improvement [Places] 16:00 - 17:00 CPMO: MS Teams A series of 30 minute drop-in sessions to talk with one of the Continuous Improvement team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys. Please note, these sessions are informal, 1-2-1 meetings where colleagues can ask for advice and guidance from the team. These are not workshops or taught sessions. The team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.
Tue 29	Drop In Session - Continuous Improvement [Places] 09:00 - 10:00 CPMO: MS Teams A series of 30 minute drop-in sessions to talk with one of the Continuous Improvement team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys. Please note, these sessions are informal, 1-2-1 meetings where colleagues can ask for advice and guidance from the team. These are not workshops or taught sessions. The team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.
	Drop In Session - Continuous Improvement [Places] 16:00 - 17:00 CPMO: MS Teams A series of 30 minute drop-in sessions to talk with one of the Continuous Improvement team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys. Please note, these sessions are informal, 1-2-1 meetings where colleagues can ask for advice and guidance from the team. These are not workshops or taught sessions. The team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.
Wed 30	I-Act Managing and Promoting Positive Mental Health and Wellbeing [Places] 09:30 - 16:30 Greenwich House, Cairo Room The I-Act course for managers is aimed at supporting managers to improve workplace wellbeing and helping them to support employees who may experience a mental health or wellbeing issue. The training maintains a focus on common mental health issues, such as anxiety and depression, and addresses how we might improve wellbeing in order to build resilience. The course gives practical guidance and tools for how we might improve our own mental health and wellbeing and support others who may have a mental health or wellbeing issue. It informs participants as to what they need to know and offers tools for addressing and improving mental health and wellbeing in the workplace. This training highlights what managers need to know about managing mental health in the workplace (for example, regarding legislation and The Health and Safety Executive). The course comes with free access to on-line i-act resources. You will receive an email from i-Act to complete your registration for the course after registering here. The i-Act course is accredited by The Royal College of Psychiatrists. Training Objectives: Gives managers a greater understanding of mental health and wellbeing issues and help them recognise when colleagues may need further help and support Provides practical tools for promoting positive wellbeing in the workplace to help build resilience for ourselves as managers and for colleagues Offers guidance and advice for how managers can connect with colleagues who may be experiencing a mental health or wellbeing issue Equips managers with practical tools, a resource pack and signposting to further help and support concerning mental health and wellbeing issues Please Note: Once you have booked on the course, click on Add to Calendar to start the process to import the course appointment into your calendar. This contains the link to the MS Teams course meeting under Joining Instructions that you will use to join on the day of the course. These are stand-alone training sessions and participants should only attend one session.
	Continuous Improvement at the School of Biological Sciences [Places] 10:00 - 11:30 CPMO: MS Teams Join Dr Claire Michel, Education Projects Manager at the School of Biological Sciences as she talks about the reality of undertaking continuous improvement in the workplace with the SBS Undergraduate Education Support team. Claire will talk about “Reimagining Undergraduate Education Support”, a project she has led in SBS for over two years and in which CI has been used to improve aspects such as; - Shared documentation and single repository for data; - Improved undergraduate education processes; - Networking and skill development This is a great opportunity to hear from someone outside of the CI team who has been able to put the theory into practice and will be able to talk about the ups and downs of a long-term project to embed continuous improvement in the workplace.

May 2025

Tue 6	Introduction to Lean in HE: Making Improvements in the Workplace (in person) [Full] 09:15 - 16:30 Greenwich House, Heidelberg/Granada (Combined) Room The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment. Details regarding LCS can be found here - https://www.leancompetency.org/
Wed 7	Building Trust and Psychological Safety in Teams [Full] 10:00 - 11:00 CPMO: MS Teams “A climate where people feel safe to contribute their ideas, thoughts and even challenges without fear of humiliation or recrimination.” Professor Amy Edmondson, Harvard Business School. Levels of trust and psychological safety in a team can have a significant impact on performance. When it is present, motivation and innovation will increase. When we feel safe, we can communicate openly and transparently, and this allows us to learn and grow. A lack of trust results in mistakes being buried, and in difficulties with retention, stress and low morale. This session will allow you to reflect on how a psychologically safe environment can be fostered and the role you play in this. Three alternative dates – please only sign up to one as the content is identical.
Wed 14	Facilitation and Coaching Skills for Continuous Improvement [Full] 09:30 - 16:30 Greenwich House, Jaffna Room This training might be particularly useful to those currently working towards their 1b Practitioner qualification as well as those who have completed this but want to hone their facilitation skills. During the course, you will learn how to: plan and deliver process improvement workshops coach and support others to improve processes
Tue 20	Analysing Business Processes: Where Do I Start? [Places] 09:30 - 12:00 Greenwich House, Heidelberg/Granada (Combined) Room This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.
Wed 21	Developing Talent: A Conversation with Managers [Places] 12:00 - 13:00 CPMO: MS Teams Discussion Topic: Creating development plans to stretch and inspire. This series of informal drop in sessions is designed to provide both new and more experienced leaders and managers, across all staff groups, with a safe space to share practice and discuss some of the challenges that can arise when supporting others to develop and strengthen their performance. Each session will start with Q&A with a panel of experienced managers drawn from across the University. This will be followed by questions from the audience and small group discussion in break-out rooms (depending on audience size/timings). The format is designed to facilitate peer support and learning. Following the session, recommendations for training and other resources will be shared. “It’s lovely to convene a group of people interested in leadership and developing their skills in this area.” (feedback from previous panel discussion participant) Panellists Tori Helmer, Project Delivery team, Student Services Liz Simmonds, Head of Research Culture, HR Division Rinku Raina, Learning & Development Manager, University Information Services Susie Chan, Deputy Head, Postdoc Academy
Thu 22	I-Act Managing and Promoting Positive Mental Health and Wellbeing [Full] 09:30 - 16:30 CPMO: MS Teams The I-Act course for managers is aimed at supporting managers to improve workplace wellbeing and helping them to support employees who may experience a mental health or wellbeing issue. The training maintains a focus on common mental health issues, such as anxiety and depression, and addresses how we might improve wellbeing in order to build resilience. The course gives practical guidance and tools for how we might improve our own mental health and wellbeing and support others who may have a mental health or wellbeing issue. It informs participants as to what they need to know and offers tools for addressing and improving mental health and wellbeing in the workplace. This training highlights what managers need to know about managing mental health in the workplace (for example, regarding legislation and The Health and Safety Executive). The course comes with free access to on-line i-act resources. You will receive an email from i-Act to complete your registration for the course after registering here. The i-Act course is accredited by The Royal College of Psychiatrists. Training Objectives: Gives managers a greater understanding of mental health and wellbeing issues and help them recognise when colleagues may need further help and support Provides practical tools for promoting positive wellbeing in the workplace to help build resilience for ourselves as managers and for colleagues Offers guidance and advice for how managers can connect with colleagues who may be experiencing a mental health or wellbeing issue Equips managers with practical tools, a resource pack and signposting to further help and support concerning mental health and wellbeing issues Please Note: Once you have booked on the course, click on Add to Calendar to start the process to import the course appointment into your calendar. This contains the link to the MS Teams course meeting under Joining Instructions that you will use to join on the day of the course. If you require a physical manual instead of a digital one as part of a reasonable adjustment please add this as a note in the 'special requests' box upon booking. Please note that we can only accommodate this request up to 2 weeks before the course. Any bookings made after this might delay a physical manual being made available to you on the date of your training. These are stand-alone training sessions and participants should only attend one session.
	I-Act Managing and Promoting Positive Mental Health and Wellbeing [Places] 09:30 - 16:30 Greenwich House, Jaffna Room The I-Act course for managers is aimed at supporting managers to improve workplace wellbeing and helping them to support employees who may experience a mental health or wellbeing issue. The training maintains a focus on common mental health issues, such as anxiety and depression, and addresses how we might improve wellbeing in order to build resilience. The course gives practical guidance and tools for how we might improve our own mental health and wellbeing and support others who may have a mental health or wellbeing issue. It informs participants as to what they need to know and offers tools for addressing and improving mental health and wellbeing in the workplace. This training highlights what managers need to know about managing mental health in the workplace (for example, regarding legislation and The Health and Safety Executive). The course comes with free access to on-line i-act resources. You will receive an email from i-Act to complete your registration for the course after registering here. The i-Act course is accredited by The Royal College of Psychiatrists. Training Objectives: Gives managers a greater understanding of mental health and wellbeing issues and help them recognise when colleagues may need further help and support Provides practical tools for promoting positive wellbeing in the workplace to help build resilience for ourselves as managers and for colleagues Offers guidance and advice for how managers can connect with colleagues who may be experiencing a mental health or wellbeing issue Equips managers with practical tools, a resource pack and signposting to further help and support concerning mental health and wellbeing issues Please Note: Once you have booked on the course, click on Add to Calendar to start the process to import the course appointment into your calendar. This contains the link to the MS Teams course meeting under Joining Instructions that you will use to join on the day of the course. These are stand-alone training sessions and participants should only attend one session.

June 2025

Tue 3	Lean Practitioner Course (LCS 1b) (1 of 2) [Places] 09:15 - 16:30 Greenwich House, Heidelberg/Granada (Combined) Room The course provides an LCS accredited Lean Practitioner qualification. The course involves a 2-day training session followed by completion of a 6-week project. https://www.leancompetency.org/ A charge of £200 is applied to this course. Payment is via PO or credit card and the booking will be confirmed on receipt of PO or confirmation of payment. Please see the payment policy https://www.training.cam.ac.uk/ourcambridge/info/payment for payment details etc.
	I-Act Managing and Promoting Positive Mental Health and Wellbeing [Full] 09:30 - 16:30 CPMO: MS Teams The I-Act course for managers is aimed at supporting managers to improve workplace wellbeing and helping them to support employees who may experience a mental health or wellbeing issue. The training maintains a focus on common mental health issues, such as anxiety and depression, and addresses how we might improve wellbeing in order to build resilience. The course gives practical guidance and tools for how we might improve our own mental health and wellbeing and support others who may have a mental health or wellbeing issue. It informs participants as to what they need to know and offers tools for addressing and improving mental health and wellbeing in the workplace. This training highlights what managers need to know about managing mental health in the workplace (for example, regarding legislation and The Health and Safety Executive). The course comes with free access to on-line i-act resources. You will receive an email from i-Act to complete your registration for the course after registering here. The i-Act course is accredited by The Royal College of Psychiatrists. Training Objectives: Gives managers a greater understanding of mental health and wellbeing issues and help them recognise when colleagues may need further help and support Provides practical tools for promoting positive wellbeing in the workplace to help build resilience for ourselves as managers and for colleagues Offers guidance and advice for how managers can connect with colleagues who may be experiencing a mental health or wellbeing issue Equips managers with practical tools, a resource pack and signposting to further help and support concerning mental health and wellbeing issues Please Note: Once you have booked on the course, click on Add to Calendar to start the process to import the course appointment into your calendar. This contains the link to the MS Teams course meeting under Joining Instructions that you will use to join on the day of the course. If you require a physical manual instead of a digital one as part of a reasonable adjustment please add this as a note in the 'special requests' box upon booking. Please note that we can only accommodate this request up to 2 weeks before the course. Any bookings made after this might delay a physical manual being made available to you on the date of your training. These are stand-alone training sessions and participants should only attend one session.
Wed 4	Lean Practitioner Course (LCS 1b) (2 of 2) [Places] 09:15 - 16:30 Greenwich House, Heidelberg/Granada (Combined) Room The course provides an LCS accredited Lean Practitioner qualification. The course involves a 2-day training session followed by completion of a 6-week project. https://www.leancompetency.org/ A charge of £200 is applied to this course. Payment is via PO or credit card and the booking will be confirmed on receipt of PO or confirmation of payment. Please see the payment policy https://www.training.cam.ac.uk/ourcambridge/info/payment for payment details etc.
Tue 10	Introduction to Lean in HE: Making Improvements in the Workplace (in person) [Full] 09:15 - 16:30 Greenwich House, Heidelberg/Granada (Combined) Room The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment. Details regarding LCS can be found here - https://www.leancompetency.org/
Tue 24	Analysing Business Processes: Where Do I Start? [Places] 09:30 - 12:00 Greenwich House, Jaffna Room This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.
Thu 26	I-Act Managing and Promoting Positive Mental Health and Wellbeing [Places] 09:30 - 16:30 Greenwich House, Jaffna Room The I-Act course for managers is aimed at supporting managers to improve workplace wellbeing and helping them to support employees who may experience a mental health or wellbeing issue. The training maintains a focus on common mental health issues, such as anxiety and depression, and addresses how we might improve wellbeing in order to build resilience. The course gives practical guidance and tools for how we might improve our own mental health and wellbeing and support others who may have a mental health or wellbeing issue. It informs participants as to what they need to know and offers tools for addressing and improving mental health and wellbeing in the workplace. This training highlights what managers need to know about managing mental health in the workplace (for example, regarding legislation and The Health and Safety Executive). The course comes with free access to on-line i-act resources. You will receive an email from i-Act to complete your registration for the course after registering here. The i-Act course is accredited by The Royal College of Psychiatrists. Training Objectives: Gives managers a greater understanding of mental health and wellbeing issues and help them recognise when colleagues may need further help and support Provides practical tools for promoting positive wellbeing in the workplace to help build resilience for ourselves as managers and for colleagues Offers guidance and advice for how managers can connect with colleagues who may be experiencing a mental health or wellbeing issue Equips managers with practical tools, a resource pack and signposting to further help and support concerning mental health and wellbeing issues Please Note: Once you have booked on the course, click on Add to Calendar to start the process to import the course appointment into your calendar. This contains the link to the MS Teams course meeting under Joining Instructions that you will use to join on the day of the course. These are stand-alone training sessions and participants should only attend one session.

July 2025

Tue 1	Introduction to Lean in HE: Making Improvements in the Workplace (Virtual) (1 of 2) [Full] 09:15 - 12:30 The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment. Details regarding LCS can be found here - https://www.leancompetency.org/ Note - an 'in person' session is also available to book via https://www.training.cam.ac.uk/ourcambridge/event/4155431
Wed 2	Introduction to Lean in HE: Making Improvements in the Workplace (Virtual) (2 of 2) [Full] 09:15 - 12:30 The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment. Details regarding LCS can be found here - https://www.leancompetency.org/ Note - an 'in person' session is also available to book via https://www.training.cam.ac.uk/ourcambridge/event/4155431
Fri 4	I-Act Managing and Promoting Positive Mental Health and Wellbeing [Full] 09:30 - 16:30 CPMO: MS Teams The I-Act course for managers is aimed at supporting managers to improve workplace wellbeing and helping them to support employees who may experience a mental health or wellbeing issue. The training maintains a focus on common mental health issues, such as anxiety and depression, and addresses how we might improve wellbeing in order to build resilience. The course gives practical guidance and tools for how we might improve our own mental health and wellbeing and support others who may have a mental health or wellbeing issue. It informs participants as to what they need to know and offers tools for addressing and improving mental health and wellbeing in the workplace. This training highlights what managers need to know about managing mental health in the workplace (for example, regarding legislation and The Health and Safety Executive). The course comes with free access to on-line i-act resources. You will receive an email from i-Act to complete your registration for the course after registering here. The i-Act course is accredited by The Royal College of Psychiatrists. Training Objectives: Gives managers a greater understanding of mental health and wellbeing issues and help them recognise when colleagues may need further help and support Provides practical tools for promoting positive wellbeing in the workplace to help build resilience for ourselves as managers and for colleagues Offers guidance and advice for how managers can connect with colleagues who may be experiencing a mental health or wellbeing issue Equips managers with practical tools, a resource pack and signposting to further help and support concerning mental health and wellbeing issues Please Note: Once you have booked on the course, click on Add to Calendar to start the process to import the course appointment into your calendar. This contains the link to the MS Teams course meeting under Joining Instructions that you will use to join on the day of the course. If you require a physical manual instead of a digital one as part of a reasonable adjustment please add this as a note in the 'special requests' box upon booking. Please note that we can only accommodate this request up to 2 weeks before the course. Any bookings made after this might delay a physical manual being made available to you on the date of your training. These are stand-alone training sessions and participants should only attend one session.
Wed 9	Facilitation and Coaching Skills for Continuous Improvement [Places] 09:30 - 16:30 Greenwich House, Heidelberg/Granada (Combined) Room This training might be particularly useful to those currently working towards their 1b Practitioner qualification as well as those who have completed this but want to hone their facilitation skills. During the course, you will learn how to: plan and deliver process improvement workshops coach and support others to improve processes
Tue 15	TECHNICIANS: Introduction to Lean in HE: Making Improvements in the Workplace (in person) [Places] 09:30 - 16:30 Student Services Centre, Exams Hall, Room AG03d PLEASE NOTE: This session is for technicians only. The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment. Details regarding LCS can be found here - https://www.leancompetency.org/
Tue 22	Analysing Business Processes: Where Do I Start? [Places] 09:30 - 12:00 CPMO: MS Teams This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.