skip to navigation skip to content

Theme: Communication

Show:
Show only:

12 matching courses


Assertiveness in Action new Wed 24 Jun 2020   09:15 [Full]


Do you find yourself saying ‘Yes’ when you really mean to say ‘No’? Or do you get the impression people think you’re rather too direct? This course will teach you to avoid both extremes and to build constructive working relationships through assertiveness – a form of behaviour that demonstrates your self-respect and your respect for others.

If you would like to refine your speaking style, increase your personal impact, or address any concerns you may have about your communication skills, these sessions are aimed at identifying the areas you need to focus on, from how you shape an interesting and effective presentation to how you deliver it, and any point in between.

You may find it useful to have completed the Presentation Skills online learning module before attending the session.

One-to-one coaching: Please only book one session at a time. It is possible to book a follow-up session for additional support; the course trainer will advise when this may be helpful. Please note that administration and delivery cost for a 1:1 session is significant. Late cancellation or non-attendance costs the University and also prevents another employee from receiving this specialist support.

NEW Small group coaching: Up to 4 colleagues may attend up to 3 sessions together, spread over a few weeks/months. Please book up to 3 of the 1:1 sessions on any date/time (booking under the same lead name) and then email ppd@admin.cam.ac.uk with the names of the additional attendees in the group. This option may be particularly beneficial for those in similar roles or teams, and who would value working together in this area

97 other events...

Date Availability
Mon 24 Feb 2020 09:30 [Full]
Mon 24 Feb 2020 10:30 [Full]
Mon 24 Feb 2020 11:30 [Full]
Mon 24 Feb 2020 13:30 [Full]
Mon 24 Feb 2020 14:30 [Full]
Mon 24 Feb 2020 15:30 [Full]
Tue 25 Feb 2020 09:30 [Full]
Tue 25 Feb 2020 10:30 [Full]
Tue 25 Feb 2020 11:30 [Full]
Tue 25 Feb 2020 13:30 [Full]
Tue 25 Feb 2020 14:30 [Full]
Tue 25 Feb 2020 15:30 [Full]
Mon 9 Mar 2020 09:30 [Full]
Mon 9 Mar 2020 10:30 [Full]
Mon 9 Mar 2020 11:30 [Full]
Mon 9 Mar 2020 13:30 [Full]
Mon 9 Mar 2020 14:30 [Full]
Mon 9 Mar 2020 15:30 [Full]
Tue 10 Mar 2020 09:30 [Full]
Tue 10 Mar 2020 10:30 [Full]
Tue 10 Mar 2020 11:30 [Full]
Tue 10 Mar 2020 13:30 [Full]
Tue 10 Mar 2020 15:30 [Full]
Thu 12 Mar 2020 10:30 [Full]
Thu 12 Mar 2020 11:30 [Full]
Thu 12 Mar 2020 13:30 [Full]
Thu 12 Mar 2020 14:30 [Full]
Thu 12 Mar 2020 15:30 Not bookable
Tue 14 Apr 2020 09:30 [Full]
Tue 14 Apr 2020 10:30 [Full]
Tue 14 Apr 2020 11:30 [Full]
Tue 14 Apr 2020 13:30 [Full]
Tue 14 Apr 2020 14:30 [Full]
Tue 14 Apr 2020 15:30 [Places]
Thu 16 Apr 2020 09:30 [Places]
Thu 16 Apr 2020 10:30 [Full]
Thu 16 Apr 2020 11:30 [Full]
Thu 16 Apr 2020 13:30 [Full]
Thu 16 Apr 2020 14:30 [Places]
Thu 16 Apr 2020 15:30 [Full]
Fri 17 Apr 2020 09:30 [Full]
Fri 17 Apr 2020 10:30 [Full]
Fri 17 Apr 2020 11:30 [Places]
Fri 17 Apr 2020 13:30 [Full]
Fri 17 Apr 2020 14:30 [Places]
Fri 17 Apr 2020 15:30 [Places]
Mon 20 Apr 2020 09:30 [Full]
Mon 20 Apr 2020 10:30 [Full]
Mon 20 Apr 2020 11:30 Not bookable
Mon 20 Apr 2020 13:30 Not bookable
Mon 20 Apr 2020 14:30 [Full]
Mon 20 Apr 2020 15:30 [Full]
Mon 11 May 2020 09:30 [Full]
Mon 11 May 2020 10:30 [Places]
Mon 11 May 2020 11:30 [Places]
Mon 11 May 2020 13:30 [Places]
Mon 11 May 2020 14:30 [Places]
Mon 11 May 2020 15:30 [Places]
Tue 12 May 2020 09:30 [Places]
Tue 12 May 2020 10:30 [Full]
Tue 12 May 2020 11:30 [Places]
Tue 12 May 2020 13:30 [Places]
Tue 12 May 2020 14:30 [Full]
Tue 12 May 2020 15:30 [Places]
Thu 14 May 2020 09:30 [Full]
Thu 14 May 2020 10:30 [Places]
Thu 14 May 2020 11:30 [Places]
Thu 14 May 2020 13:30 [Places]
Thu 14 May 2020 14:30 [Places]
Thu 14 May 2020 15:30 [Places]
Fri 22 May 2020 09:30 [Places]
Fri 22 May 2020 10:30 [Places]
Fri 22 May 2020 11:30 [Places]
Fri 22 May 2020 13:30 Not bookable
Fri 22 May 2020 14:30 Not bookable
Fri 22 May 2020 15:30 [Places]
Fri 29 May 2020 09:30 [Places]
Fri 29 May 2020 10:30 [Places]
Fri 29 May 2020 11:30 [Places]
Fri 29 May 2020 13:30 [Places]
Fri 29 May 2020 14:30 [Places]
Fri 29 May 2020 15:30 [Places]
Mon 1 Jun 2020 13:30 Not bookable
Mon 1 Jun 2020 14:30 [Full]
Mon 1 Jun 2020 15:30 [Places]
Tue 2 Jun 2020 09:30 [Places]
Tue 2 Jun 2020 10:30 [Full]
Tue 2 Jun 2020 11:30 [Full]
Tue 2 Jun 2020 13:30 [Places]
Tue 2 Jun 2020 14:30 [Places]
Tue 2 Jun 2020 15:30 [Places]
Wed 10 Jun 2020 09:30 [Full]
Wed 10 Jun 2020 10:30 [Places]
Wed 10 Jun 2020 11:30 [Places]
Wed 10 Jun 2020 13:30 [Places]
Wed 10 Jun 2020 14:30 [Places]
Wed 10 Jun 2020 15:30 [Places]
Communicating Assertively: Online Self-taught Bookable


At work and at home, it’s all too easy to speak and act without thinking – and then regret it afterwards. Acting on instinct can lead us to behave aggressively or passively. Both of these are generally unhelpful for our own reputation and for our relationships with others.

Communicating Assertively will show you how to avoid both extremes and instead to use assertive behaviour to build constructive and respectful working relationships.

This online module will help you understand the assertive mindset and highlight what assertiveness looks and sounds like.

View a short trailer for the online module.

For additional guidance you can visit our Guide to successful online learning.

If you would prefer to complete the blended programme, which provides an opportunity to put your assertive skills into practice in a face to face workshop, as well as completing the online module, please visit the booking page for the blended programme.

Communication Essentials: Online Self-taught Bookable


"It all boils down to communication", how many times have we heard that phrase? This interactive online module is packed full of useful tips and practical examples to help you get your point across more clearly, ask the right questions and listen better to what others have to say.

The module introduces you to the key concepts of communication skills through a variety of media, offering those new to this topic a solid grounding in the essentials, as well as a great refresher for more experienced communicators.

If you’re short of time and just need the basics, or you want to explore things in a bit more detail, the versatile structure of this module offers you the flexibility to learn in the way that best fits with your schedule.

View a short trailer for the module.


Even the most skilled communicators sometimes struggle to get their message across. This course will equip you with the mindset and knowledge to communicate effectively when it really matters. Learn how to deliver your message with sincerity, clarity and enthusiasm. Staff who wish to improve their one-to-one communication skills in challenging and difficult situations will benefit from this course.


Increase your confidence and skills in one-to-one communication with this highly participative course. Effective communication starts in your head and it isn’t just about the words you say. Your tone of voice, facial expression and body language all communicate a message. This course will help you get your message across more clearly. You will also have the opportunity to practise communication skills on a one-to-one basis.

1 other event...

Date Availability
Wed 3 Jun 2020 09:15 [Full]
Giving Effective Feedback: Online Self-taught Bookable


Giving effective feedback to your team members is one of the key responsibilities of anyone who supervises or manages others. It improves performance, boosts morale and can help people to do their job to the best of their ability.

This module is full of key tips to help you give feedback that is supportive, constructive and helpful and incorporates instructional film resources to help you apply what you have learned. It also focuses on how to avoid common mistakes when giving feedback to others and how to receive feedback well.


For many people having challenging conversations can be difficult and feel uncomfortable; however the ability to be able to talk about sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics.

This module will give you some practical steps to help you handle these conversations better and, where possible, get the right outcome for you, the individual and the University.


Minute taking is not usually about writing a verbatim record of what is said but it is about understanding why minutes are required and recognising what is important to record.

This module is an introductory guide for anyone who is required to take minutes. It does not cover the additional skills required to take minutes at University committee meetings.

Presentation Skills: An Introduction Mon 1 Jun 2020   09:30 [Full]


If you dread giving presentations or simply want to hone your skills, this workshop gives you an opportunity to ‘step up to the podium,’ and receive constructive feedback and coaching to be a better public speaker. Whatever your specific speaking goal might be - delivering a presentation to colleagues, chairing or engaging in a meeting, giving a toast or tribute, or responding confidently in a Q&A period – the supportive environment of this workshop will help you play to your strengths, face your fears and give you tools to overcome them.

You may find it useful to have completed the Presentation Skills online module before attending the session.

Presentation Skills: Online Self-taught Bookable


Do you dread speaking in public or giving presentations? Or are you looking to build on your current skills and experience to make your planning and delivery more effective? This module aims to develop your skills, knowledge and confidence in both formal and informal presentation situations e.g. meetings, training sessions and conferences.

This online module provides an opportunity to explore key areas in both preparation and delivery of presentations.

For additional guidance you can visit our Guide to successful online learning.

How to be an Active Bystander at Work new Wed 11 Mar 2020   14:00   [More dates...] [Places]

Have you ever been concerned about a situation and wanted to help, but didn't? Hearing a racist/sexist/homophobic joke in the tea room? Seeing an inappropriate touch of a friend? Watching a colleague wince at being belittled or interrupted in a team meeting? You're not alone, this is more common for many of us than you might think.

Come along to this short session to find out why this happens and what it means to be an active bystander. This includes simple changes and actions you can take to support others around you without confrontation and, over time, support a more inclusive environment for all of us to live and work in.

1 other event...

Date Availability
Wed 17 Jun 2020 14:00 [Places]
[Back to top]