Cambridge University Libraries Staff : Internal and External Customers : Service Excellence pm

New

An interactive workshop, focusing on providing service for both internal (colleagues) and external (readers) customers.

Cambridge University Library Staff (including affiliated faculty libraries)

• Delegates will be able to outline what good and bad customer service is and how it relates to them in their role
• Delegates will understand what the implications of good and bad customer service are
• Delegates will know how to provide good customer service in their role
• Delegates will understand the importance of communication in good customer care
• Delegates will have an action plan to improve their existing standards of customer service

Delegates understand what good customer service is and how it relates to different roles, including internal and external customers.

Interactive workshop

3 hours