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Language Centre

Cancellation and Non-Attendance

We ask that participants do not book on training courses unless they are sure they can attend.

Places are at a premium and reserving places by booking and then cancelling will penalise other participants on over-subscribed events and incur a cost to the University. However, we understand that in some instances cancellation may be for unavoidable reasons.

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How to cancel your booking

If you need to cancel your place, please do so as soon as possible.

  • Choose Your Bookings
  • Choose the relevant booking
  • Select Cancel booking
  • Select a reason for cancellation
  • Choose Cancel Booking

Repeat non-attendees and late cancellers

If you are found to be cancelling repeatedly not attending or making a number of late cancellations you may be penalised. We will either levy a charge or refuse your attendance on future training courses.

Non-attendance of courses

In order to assist with training needs analysis and management planning departmental reports, a list of courses attended by members of the department or faculty, will be sent to Heads of Institutions and/or Departmental Administrators on a termly basis. In the future this information may be made directly accessible to Heads of Institutions and/or Departmental Administrators. This will include non-attendance information. If you have any questions regarding this please contact us.

Refunds

  1. CULP (Cambridge University Language Programmes)
    Where a charge is made, refunds will only be available where participants are unable to complete the remainder of the course and only if requested before the second session.
  2. ADTIS (Academic Training & Development for International Students)
    If for any reason you wish to withdraw from one of our charged ADTIS activities, please contact us detailing your reasons. Such requests will be dealt with on a case by case basis.
  3. Conversation Hours
    Where a charge is made, refunds will only be available where participants are unable to complete the remainder of the course and only if requested before the second session.