Theme: Continuous Improvement

This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

The course refers to the methodology used in conjunction with Triaster process mapping software available to users across the University of Cambridge.

• The course provides an LCS accredited Lean Practitioner qualification. The course involves a 2-day training session followed by completion of a 6-week project.

https://www.leancompetency.org/

A charge of £200 is applied to this course. Payment is via PO or credit card and the booking will be confirmed on receipt of PO or confirmation of payment. Please see the payment policy https://www.training.cam.ac.uk/ourcambridge/info/payment for payment details etc.

Understand what makes a good service for your users and identify key problems in your own service in this short workshop that covers an in-depth view of the 15 principles of good service design, and gives you hands on experience of applying them.

This interactive course is complementary to other courses within the Continuous Improvement theme and is designed to give delegates the knowledge and tools to;

• plan and deliver process improvement workshops
• coach and support others to improve processes

This short video provides an overview of the history and high level principles of Lean as a process improvement methodology.

A short how-to guide to creating and using SIPOC analysis in process improvement

An introduction to the questioning techniques 5 Why's and 6 honest men which can be used to understand processes and why things happen in a particular way.

5S is defined as a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity. It's designed to help build a quality work environment, both physically and mentally.

This short virtual session looks at the Lean 5S tool as a way of organising workspace and how this can help wellbeing. It also draws comparisons with the Marie Kondo tidying method.

In preparation for the session, please take a photograph of something that makes you happy.

You will receive joining instructions a few days before the session with instructions on where to upload your photographs.

An introduction to the 8 Wastes (Lean methodology), and how to spot hidden waste in your own processes.

https://youtu.be/Jp5gIwr9xAU

A short course explaining how we identify, map and analyse business processes at the University of Cambridge

A bite-sized introduction to Understanding Benefits in Lean Management. Please complete the short feedback form (link in interactivity tab next to transcript) to let us know what you think and what we could improve.

A short introduction to De Bono's Six Thinking Hats - a creative thinking tool for creative meetings.

The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working

This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment.

Details regarding LCS can be found here - https://www.leancompetency.org/

Note - an 'in person' session is also available to book via https://www.training.cam.ac.uk/ourcambridge/event/4155431

This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

During this interactive session the ourcambridge Simplifying our Processes team will look at how habits can be established and how this can be applied to Lean tools and techniques, so helping to embed Continuous Improvement across the University.

During this interactive session the ourcambridge Simplifying our Processes team will look at how habits can be established and how this can be applied to Lean tools and techniques, so helping to embed Continuous Improvement across the University. We will then discuss the impact that this could have on wellbeing.

The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working

This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment.

Details regarding LCS can be found here - https://www.leancompetency.org/

This short video provides an overview of Kaizen as a Continuous Improvement methodology

We are delighted to welcome Dave Bishton, Head of Business Change (& Service Improvement) at the University of Warwick who will run a session to discuss how understanding service demand and matching to the capacity of University services can help us deliver effective, Lean services.

A series of 30 minute drop-in sessions to talk with one of the Continuous Improvement team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys.

Please note, these sessions are informal, 1-2-1 meetings where colleagues can ask for advice and guidance from the team. These are not workshops or taught sessions.

The team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.