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Mon 3 Dec 2018
09:30 - 16:30

Venue: Cambridge University Library, IT Training Room

Provided by: Cambridge University Library Staff Learning & Development


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Cambridge University Library Staff : Managing People Through Difficult Situations

Mon 3 Dec 2018


This course is designed to help give you confidence when managing people through difficult situations, to hone your skills further and highlight any areas that may require further development.


Difficult? - Understanding difficulty - What can cause difficult behaviour/performance issues? - Developing empathy/Stepping back - Personality Style: Difficult or just Different? - Difficult situations: examples

Feedback - Purpose and Pitfalls - The four feedback factors - Giving feedback effectively

Behaviour/Performance Management - Managing difficult behaviours: Foundations - The One-to-One: The CHANGE model - Approaches to difficult people and situations - Handling defensiveness - Know when to involve HR

Action Planning.

Target audience

The course is designed for any manager (within Cambridge University Libraries staff) who may have to deal with issues with staff performance or behaviour.


Number of sessions: 1

# Date Time Venue Trainers
1 Mon 3 Dec 2018   09:30 - 16:30 09:30 - 16:30 Cambridge University Library, IT Training Room map Joe Cheal,  Liz Goddard

One Day Workshop

Cambridge University Libraries Staff : Managing Staff

Booking / availability