Student Complaint Procedure briefing 2023 New
Wed 24 May 2023
Description
This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure.
This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.
Topics to be discussed will include:
- how to prevent student complaints - how to respond to student complaints at a local (department or service) level - how to respond to a formal student complaint - appropriate remedies for student complaints - how to support students who wish to make a complaint
The session will include a case study and discussion.
Target audience
Anyone with responsibility for resolving complaints at a local department or service level Anyone with responsibility for supporting students to make a complaint about
Prerequisites
None
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainer |
|---|---|---|---|---|
| 1 | Wed 24 May 2023 15:00 - 16:00 | 15:00 - 16:00 | New Wing Seminar Room, Second Floor, Student Services Centre, Bene't Street, CB2 3PT | Sarah d'Ambrumenil |
Duration
One hour session (combined with the examination review procedure immediately prior would make this a 2 hour session)
Booking / availability