Theme: Managing Staff
4 matching courses
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One day workshop for CUL Managers
Briefing for all new CUL Managers to understand the range of HR policies
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This course is designed to help give you confidence when managing people through difficult situations, to hone your skills further and highlight any areas that may require further development.
Outline:
Difficult? - Understanding difficulty - What can cause difficult behaviour/performance issues? - Developing empathy/Stepping back - Personality Style: Difficult or just Different? - Difficult situations: examples
Feedback - Purpose and Pitfalls - The four feedback factors - Giving feedback effectively
Behaviour/Performance Management - Managing difficult behaviours: Foundations - The One-to-One: The CHANGE model - Approaches to difficult people and situations - Handling defensiveness - Know when to involve HR
Action Planning.
One day workshop for CUL Managers
L&D will contact workshop attendees approximately 3 months after the training with some basic questions to see how effective found the training and how training learnt from has been applied into work practice.