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8 Wastes Self-taught Booking not required

An introduction to the 8 Wastes (Lean methodology), and how to spot hidden waste in your own processes.

Analysing Business Processes: Where Do I Start? new Tue 18 Aug 2020   10:00 CANCELLED

This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

The course refers to the methodology used in conjunction with Triaster process mapping software available to users across the University of Cambridge.

This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

1 other event...

Date Availability
Fri 30 Apr 2021 13:30 [Places]

We are pleased to welcome colleagues from the Continuous Improvement Team at the University of Leicester. They have recognised that staff have to be in the “right place” (head and heart) to get involved and have been using some Creative Action Methods to help people engage imaginatively and build a safe community before starting improvement work.

During this session participants can expect to have fun, to connect with new people and gain some theory and practical techniques to support with overcoming lack of engagement and to help warm people up to contribute to lean activities and group work. Participants at the session will gain

  • An understanding of the benefits of warm up to increase engagement of participants
  • Practice in at least three techniques
  • Ideas of how the techniques can be used
  • A written guide to take away so that you can use the techniques to warm up teams

The session is all about gaining some good facilitation and coaching skills for you to utilise in your own work as well as how using playfulness and visual tools can help to engage others.

There will also be time at the end of the session to catch up with colleagues within the community

A series of 30 minute drop-in sessions to talk with one of the Simplifying our Processes team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys.

Please note, these sessions are informal, 1-2-1 meetings where colleagues can ask for advice and guidance from the Simplifying our Processes team. These are not workshops or taught sessions.

The Simplifying our Processes team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.

11 other events...

Date Availability
Tue 9 Mar 2021 16:00 [Places]
Fri 12 Mar 2021 09:00 [Places]
Fri 12 Mar 2021 16:00 [Places]
Fri 19 Mar 2021 09:00 [Places]
Fri 19 Mar 2021 16:00 [Places]
Tue 23 Mar 2021 09:00 [Places]
Tue 23 Mar 2021 16:00 [Places]
Fri 26 Mar 2021 09:00 [Places]
Fri 26 Mar 2021 16:00 [Places]
Tue 30 Mar 2021 09:00 [Places]
Tue 30 Mar 2021 16:00 [Places]
Effective Meetings: Focus Groups new Fri 5 Jun 2020   14:00 Finished

This focus group provides an opportunity for you to support the ourcambridge team and contribute to the delivery of more effective and efficient meetings across the University.

Are you fed up with ineffective meetings? Or, are you already approaching meetings in an innovative way? The ourcambridge team would love your input, which will help to shape the guidance and toolkit we are producing.

The focus group will be formed of 6 colleagues using Microsoft Teams to discuss and answer a short series of questions centred around effective meetings and the guidance produced.

Effective use of workspace - using the 5S tool to help new Tue 15 Dec 2020   10:00 POSTPONED

5S is defined as a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity. It's designed to help build a quality work environment, both physically and mentally.

This short virtual session looks at the Lean 5S tool as a way of organising workspace and how this can help wellbeing. It also draws comparisons with the Marie Kondo tidying method.

In preparation for the session, please take a photograph of something that makes you happy.

You will receive joining instructions a few days before the session with instructions on where to upload your photographs.

Effective Workload management focus group new Wed 12 Aug 2020   14:00 Finished

ourcambridge is leading a project focused on developing resources and tools to help and support workload management for professional services staff at the University.

This focus group will discuss the types of tools and resources that individuals, managers, and teams may find most useful. The focus group will be formed of 6 colleagues using Microsoft Teams.

The session will be led by Jenny Rampling, Senior Programme Co-ordinator

Facilitation Skills for Continuous Improvement new Tue 25 Aug 2020   09:15 CANCELLED

This course is designed to help delegates plan and deliver process improvement workshops and is complementary to other courses within the Business Improvement theme.

The course is designed to give participants an overview of Lean thinking as applied within Higher Education, and an explanation of some of the basic tools used to make improvements to processes. This session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can.

The course is designed to give participants an overview of the history and principles of the Lean methodology, and an explanation of some of the basic tools used to make improvements to processes. This session will provide some basic tools that can be used immediately to facilitate a continuous improvement way of working

This course is accredited with the LCS (Lean Competency System), a certificate will be provided on completion of a short assessment.

Details regarding LCS can be found here -

4 other events...

Date Availability
Mon 15 Mar 2021 09:15 [Full]
Mon 12 Apr 2021 09:15 [Full]
Mon 10 May 2021 09:15 [Full]
Mon 12 Jul 2021 09:15 [Places]
Lean Practitioner Course (LCS 1b) charged Tue 22 Jun 2021   09:15 [Places]
  • The course provides an LCS accredited Lean Practitioner qualification. The course involves a 2-day training session followed by completion of a 6-week project.

A charge of £150 is applied to this course. Payment is via PO or credit card and the booking will be confirmed on receipt of PO or confirmation of payment. Please see the payment policy for payment details etc.

LiL: Mentoring new Self-taught Booking not required

A curated learning path on key skills for Mentoring (both for Mentors and Mentees). This Learning Path was created originally for the UIS Mentoring Scheme, but has kindly been made available for us all.

For more resources see the University of Cambridge's LinkedIn Learning Hub.

The course can be accessed here.

LiL: Remote Working Self-taught Booking not required

A curated learning path on working remotely. For more resources see the University of Cambridge's LinkedIn Learning Hub.

The course can be accessed here.

ourcambridge Champion Christmas Event new Wed 16 Dec 2020   13:30 Finished

Join is for an afternoon of Christmas activities, designed to share information and enable networking amongst champions

ourcambridge champion engagement session new Fri 28 Aug 2020   14:00 CANCELLED

Join us for an informal session where you can have your say about getting the most of being an ourcambridge champion and help shape the future of the ourcambridge programme. You will take part in a facilitated conversation by a member of the ourcambridge team.

ourcambridge champions MS Teams workshop new Fri 16 Oct 2020   15:00 Finished

An interactive workshop to determine the format and structure of the ourcambridge champions MS Teams group, including channels.

The workshop will be facilitated by a member of the ourcambridge team.

Places are limited and will be allocated on a first-come, first-served basis.

Please do not sign up to this workshop if you are booked to attend the session on Tuesday 13th October

Have you ever wondered how senior managers balance demanding job roles and extensive workloads? The ourcambridge team have brought together an experienced panel of senior managers who are happy to share an honest insight into the realities of their workload management. The session will include the opportunity to ask questions to the panel and provide some top tips and interesting reflections.


  • Emma Rampton, Registrary
  • Professor Anna Vignoles, Professor of Education, Faculty of Education
  • Dr Nick Bampos, Deputy Head of Department, Department of Chemistry
  • Dr Karen Kennedy, Director of Strategic Partnerships Office


Jenny Rampling, Senior Programme Co-ordinator, ourcambridge

Peers support sessions offer the opportunity for mentors/mentees to come together and learn from one another in a safe space. The sessions are informal and designed to offer people the chance to share their experiences and talk over any challenges they may be having. Mentor and mentee sessions will be run separately. Anything discussed in the sessions should remain confidential.


Sessions for mentors:

  • Tuesday 9 March 3.30 – 4.00pm
  • Tuesday 8 June 11.00 – 11.30am
  • Thursday 4 November 2.00 – 2.30pm

Sessions for mentees:

  • Thursday 11 March 2.00 – 2.30pm
  • Monday 14 June 10.30 – 11.00am
  • Wednesday 10 November 11.00 – 11.30am

5 other events...

Date Availability
Thu 11 Mar 2021 14:00 [Places]
Tue 8 Jun 2021 11:00 [Places]
Mon 14 Jun 2021 10:30 [Places]
Thu 4 Nov 2021 14:00 [Places]
Wed 10 Nov 2021 11:00 [Places]

Speakers: Joanne Bishenden and Ian Matthias from PA Consulting Title: ourcambridge seminar: Engaging with Academics Effectively Wednesday 24 July 3-4pm Faculty of Classics, Lecture Theatre 1.02, Sidgwick Site

ourcambridge Speed Mentoring event new Mon 26 Apr 2021   14:00 [Full]

Have you ever wished you could get 10 minutes with a senior colleague to ask their advice on how they would handle something? Have you ever wondered how others approach challenging problems? This is your opportunity to ask. We are bringing together a panel of senior managers and leaders from across the University for a special speed mentoring session so that they can offer you their support and advice.

Speed mentoring offers you the opportunity for a series of short, focused conversations about a specific question or issue you are struggling with. You will rotate around four different mentors, spending around 10 minutes with each, to gain different perspectives on an issue you are seeking to resolve or a project you are trying to progress.

"I liked that there were a diverse background of university staff involved in the session, and all of the mentors were really engaged and enthusiastic. I felt that I could be honest about some of my experiences in the University, good and bad. All the mentors I spoke to acted as a good sound board for the issues that I wanted to discuss and they have given me some excellent advice and ideas."

"The fact that we saw 4 different mentees was brilliant - we gained different perspectives, saw different mentoring types and were also introduced to people and roles we may not have known about."

Thursday 4th March 2021 Time: 10.15 – 11.30


  • Milly Bodfish – Interim Secretary of the School of Biological Sciences
  • Tyler Shore – ThinkLab Manager, Strategic Partnerships Office
  • Andrew Nightingale - Project Portfolio Manager, Centre for Digital Built Britain
  • Alex Pryce – Foundation Year Course Director, Bye-Fellow, Fitzwilliam College
  • Rachel Plunkett – Faculty Manager, Faculty of Modern and Medieval Languages and Linguistics
  • Jeanne Estabel – Departmental Administrator, Department of Biochemistry

Monday 26th April Time: 2.00 – 3.15pm


  • Andrew Rose – UAS Relationships Manager at UIS
  • Anita Marguerie de Routrou – Head of Office for Translational Research, Faculty of Clinical Medicine
  • Daniella Manca – Interim Assistant Registrary, Estates and Buildings
  • Natalie Robson – Portfolio Manager, ourcambridge
  • Steph Lott – HR Business Manager, Human Resources Division
  • Greg Strachan – Technical Officer, Institute of Metabolic Science

Please note you will be invited to meet four out of the six mentors listed. Due to the complexity of the scheduling, it is not possible to request particular mentors. You will be sent details of who you will be meeting and the times, in advance. If you foresee any particular difficulty, please email

ourcambridge – Supporting Our Staff new Tue 23 Jun 2020   13:00 Finished

The ourcambridge team are involved in a number of projects that aim to improve staff wellbeing and recognise the critical contribution that professional services staff make to the University. This session will provide an overview of the ourcambridge programme, how our projects aim to support staff and highlight the ways professional services staff can get involved.


  • Rachel Machon, Head of HR for ourcambridge and Supporting Our Staff Lead
  • Jenny Rampling - Senior Programme Coordinator
  • Claire Brind - Senior Programme Coordinator
  • Freya Villis - Senior Programme Coordinator
  • Dr Fatima Baldo - Professional Services Graduate Trainee
ourcambridge Values Focus Group new Mon 23 Nov 2020   10:00 Finished

Over the past year, ourcambridge has worked with professional services staff from across the University to develop a set of core values that underpin the way we work. The values that you chose together were: Trust, Respect, Integrity and Collaboration. Embedding these as part of our culture means truly living them in the way in the way we work, through our actions and behaviours.

This focus group provides the opportunity for you to share your ideas for practical ways in which we can bring these values to life in our daily work. We will discuss the types of initiatives, tools and resources that individuals, managers, and teams may find most useful for promoting and embedding these new values. The focus group will be formed of 6 colleagues using Microsoft Teams.

The sessions will be led by Fatima Baldo, Jenny Rampling and Freya Villis, Senior Programme Co-ordinators

Process Mapping and Analysis Self-taught Booking not required

A short course explaining how we identify, map and analyse business processes at the University of Cambridge

Professional Services Awards 2020 new Wed 16 Dec 2020   11:00 Finished

The Professional Services Recognition Awards aim to recognise, highlight and celebrate the very best work across all professional service areas in the University. In September, colleagues were invited to nominate individuals and teams that they believed had made a difference to them, their team, and/or to the wider University in the academic year 2019-2020. They were asked to nominate under the categories listed below. The first four of these reflect the Professional Services Values established in 2019; collaboration, respect, integrity and trust. The awards aim to recognise those colleagues who have truly demostrated these values in their day to day work.

Award Categories

  • 1. Collaboration - we work together by sharing skills, expertise and knowledge to achieve a common goal, which helps us to break down barriers and create a sense of community
  • 2. Respect - we are inclusive and treat everyone with fairness and kindness, by being courteous in our interactions and ensuring everyone's voice is heard
  • 3. Integrity - we are professional, open and committed to doing what we say we will do, and we are true to ourselves and others
  • 4. Trust - we have honest and open relationships underpinned by our shared values, which enables us to create an environment where people feel empowered
  • 5. Hot Topic (non-COVID-19 related)
  • 6. Unsung hero
  • 7. Vice-Chancellor's Award for exceptional support in response to the COVID-19 pandemic

This event is open to all staff to watch but places are limited so please book early to avoid disappointment.

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