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8 Wastes new Self-taught Booking not required

An introduction to the 8 Wastes (Lean methodology), and how to spot hidden waste in your own processes.

Analysing Business Processes: Where Do I Start? new Tue 18 Aug 2020   10:00 CANCELLED

This short session will provide an understanding of the principles, tools and techniques involved in Process Analysis with a view to improving business process effectiveness and efficiency. Delegates will have the opportunity to practice using the techniques that they learn via exercises designed to be enjoyable and thought provoking.

The course refers to the methodology used in conjunction with Triaster process mapping software available to users across the University of Cambridge.

  • Dan Ford and Elin Davies will share their "take aways" from the LeanHE England Event held in Cambridge on 4th September
  • There will be an open discussion about the shape and format of these seminars moving forward, including ideas for future content/speakers
  • There will be an opportunity for informal networking with other members of the Business Improvement at Cambridge community
Drop In Sessions - Simplifying our Processes new Tue 29 Sep 2020   09:00   [More dates...] [Places]

A series of 30 minute drop-in sessions to talk with one of the Simplifying our Processes team. We offer expert, impartial advice relating all things process improvement and want to support our colleagues on their own continuous improvement journeys

The Simplifying our Processes team will be available 9-10 and 4-5 every Tuesday and Friday - each hour can be split into two sessions of 30 minutes depending on demand.

47 other events...

Date Availability
Tue 29 Sep 2020 16:00 [Places]
Fri 2 Oct 2020 09:00 [Places]
Fri 2 Oct 2020 16:00 [Places]
Tue 6 Oct 2020 09:00 [Places]
Tue 6 Oct 2020 16:00 [Places]
Fri 9 Oct 2020 09:00 [Places]
Fri 9 Oct 2020 16:00 [Places]
Tue 13 Oct 2020 09:00 [Places]
Tue 13 Oct 2020 16:00 [Places]
Fri 16 Oct 2020 09:00 [Places]
Fri 16 Oct 2020 16:00 [Places]
Tue 20 Oct 2020 09:00 [Places]
Tue 20 Oct 2020 16:00 [Places]
Fri 23 Oct 2020 09:00 [Places]
Fri 23 Oct 2020 16:00 [Places]
Tue 27 Oct 2020 09:00 [Places]
Tue 27 Oct 2020 16:00 [Places]
Fri 30 Oct 2020 09:00 [Places]
Fri 30 Oct 2020 16:00 [Places]
Tue 3 Nov 2020 09:00 [Places]
Tue 3 Nov 2020 16:00 [Places]
Fri 6 Nov 2020 09:00 [Places]
Fri 6 Nov 2020 16:00 [Places]
Tue 10 Nov 2020 09:00 [Places]
Tue 10 Nov 2020 16:00 [Places]
Fri 13 Nov 2020 09:00 [Places]
Fri 13 Nov 2020 16:00 [Places]
Tue 17 Nov 2020 09:00 [Places]
Tue 17 Nov 2020 16:00 [Places]
Fri 20 Nov 2020 09:00 [Places]
Fri 20 Nov 2020 16:00 [Places]
Tue 24 Nov 2020 09:00 [Places]
Tue 24 Nov 2020 16:00 [Places]
Fri 27 Nov 2020 09:00 [Places]
Fri 27 Nov 2020 16:00 [Places]
Tue 1 Dec 2020 09:00 [Places]
Tue 1 Dec 2020 16:00 [Places]
Fri 4 Dec 2020 09:00 [Places]
Fri 4 Dec 2020 16:00 [Places]
Tue 8 Dec 2020 09:00 [Places]
Tue 8 Dec 2020 16:00 [Places]
Fri 11 Dec 2020 09:00 [Places]
Fri 11 Dec 2020 16:00 [Places]
Tue 15 Dec 2020 09:00 [Places]
Tue 15 Dec 2020 16:00 [Places]
Fri 18 Dec 2020 09:00 [Places]
Fri 18 Dec 2020 16:00 [Places]
Effective Meetings: Focus Groups new Fri 5 Jun 2020   14:00 Finished

This focus group provides an opportunity for you to support the ourcambridge team and contribute to the delivery of more effective and efficient meetings across the University.

Are you fed up with ineffective meetings? Or, are you already approaching meetings in an innovative way? The ourcambridge team would love your input, which will help to shape the guidance and toolkit we are producing.

The focus group will be formed of 6 colleagues using Microsoft Teams to discuss and answer a short series of questions centred around effective meetings and the guidance produced.

5S is defined as a methodology that results in a workplace that is clean, uncluttered, safe, and well organized to help reduce waste and optimize productivity. It's designed to help build a quality work environment, both physically and mentally.

This short virtual session looks at the Lean 5S tool as a way of organising workspace and how this can help wellbeing. It also draws comparisons with the Marie Kondo tidying method.

In preparation for the session, please take a photograph of something that makes you happy.

You will receive joining instructions a few days before the session with instructions on where to upload your photographs.

2 other events...

Date Availability
Tue 24 Nov 2020 10:00 [Places]
Tue 15 Dec 2020 10:00 [Places]
Effective Workload management focus group new Wed 12 Aug 2020   14:00 Finished

ourcambridge is leading a project focused on developing resources and tools to help and support workload management for professional services staff at the University.

This focus group will discuss the types of tools and resources that individuals, managers, and teams may find most useful. The focus group will be formed of 6 colleagues using Microsoft Teams.

The session will be led by Jenny Rampling, Senior Programme Co-ordinator

Facilitation Skills for Continuous Improvement new Tue 25 Aug 2020   09:15 CANCELLED

This course is designed to help delegates plan and deliver process improvement workshops and is complementary to other courses within the Business Improvement theme.

The course is designed to give participants an overview of Lean thinking as applied within Higher Education, and an explanation of some of the basic tools used to make improvements to processes. This session will focus on how to break down a problem and work towards a justifiable and confident decision to achieve the best outcome you can.

Lean Practitioner Course new charged Mon 17 Feb 2020   09:30 Finished
  • This course has been commissioned by ourcambridge and is delivered by a third party company.
  • The course provides an accredited Lean Practitioner qualification. The course involves a 2-day face to face training session followed by completion of a 6-week project.
LiL: Remote Working Self-taught Booking not required

A curated learning path on working remotely. For more resources see the University of Cambridge's LinkedIn Learning Hub.

The course can be accessed here.

ourcambridge champion engagement session new Fri 28 Aug 2020   14:00 CANCELLED

Join us for an informal session where you can have your say about getting the most of being an ourcambridge champion and help shape the future of the ourcambridge programme. You will take part in a facilitated conversation by a member of the ourcambridge team.

ourcambridge champions MS Teams workshop new Tue 13 Oct 2020   14:30 [Full]

An interactive workshop to determine the format and structure of the ourcambridge champions MS Teams group, including channels.

The workshop will be facilitated by a member of the ourcambridge team.

Places are limited and will be allocated on a first-come, first-served basis.

Have you ever wondered how senior managers balance demanding job roles and extensive workloads? The ourcambridge team have brought together an experienced panel of senior managers who are happy to share an honest insight into the realities of their workload management. The session will include the opportunity to ask questions to the panel and provide some top tips and interesting reflections.


  • Emma Rampton, Registrary
  • Professor Anna Vignoles, Professor of Education, Faculty of Education
  • Dr Nick Bampos, Deputy Head of Department, Department of Chemistry
  • Dr Karen Kennedy, Director of Strategic Partnerships Office


Jenny Rampling, Senior Programme Co-ordinator, ourcambridge

Speakers: Joanne Bishenden and Ian Matthias from PA Consulting Title: ourcambridge seminar: Engaging with Academics Effectively Wednesday 24 July 3-4pm Faculty of Classics, Lecture Theatre 1.02, Sidgwick Site

ourcambridge Speed Mentoring event new Thu 10 Dec 2020   15:30   [More dates...] [Places]

Have you ever wished you could get 10 minutes with a senior colleague to ask their advice on how they would handle something? Have you ever wondered how others approach challenging problems? This is your opportunity to ask. We are bringing together a panel of senior managers and leaders from across the University for a special speed mentoring session so that they can offer you their support and advice.

Speed mentoring offers you the opportunity for a series of short, focused conversations about a specific question or issue you are struggling with. You will rotate around four different mentors, spending around 10 minutes with each, to gain different perspectives on an issue you are seeking to resolve or a project you are trying to progress.

‘ I liked that there were a diverse background of university staff involved in the session, and all of the mentors were really engaged and enthusiastic. I felt that I could be honest about some of my experiences in the University, good and bad. All the mentors I spoke to acted as a good sound board for the issues that I wanted to discuss and they have given me some excellent advice and ideas.’ ‘ I liked that there were a diverse background of university staff involved in the session, and all of the mentors were really engaged and enthusiastic. I felt that I could be honest about some of my experiences in the University, good and bad. All the mentors I spoke to acted as a good sound board for the issues that I wanted to discuss and they have given me some excellent advice and ideas.’

‘The fact that we saw 4 different mentees was brilliant - we gained different perspectives, saw different mentoring types and were also introduced to people and roles we may not have known about.’

Please register for just one of these events.

Tuesday 3rd November 2020 Time: 10.30-11.30


  • Jessica Barrick - Deputy Head - Finance and Studentships
  • Marie Butcher - Faculty Administrator - Faculty of Human, Social & Political Sciences
  • Isobel Humphrey - Assistant Secretary - School of the Humanities & Social Sciences
  • Steve Riley - Chief Operating Officer - University Information Services
  • Linda Spinks - Process Improvement Manager - ourcambridge
  • Dr Susie Wan - Faculty Administrator - Faculty of Economics

Date: Thursday 10th December 2020 Time: 15.30-16.30


  • Amanda Hepton-Patchett - Communications Lead - ourcambridge
  • Kate Livingstone - Senior User Researcher - University Information Services
  • Marita Walsh - Support Services Manager - Department of Chemistry
  • Ben Warn - Acting Secretary - School of Arts & Humanities
  • Jane Wilkinson - Head - Postgraduate Admissions
  • tbc - ? - ?

Please note you will be invited to meet four out of the six mentors listed. Due to the complexity of the scheduling, it is not possible to request particular mentors. You will be sent details of who you will be meeting and the times, in advance. If you foresee any particular difficulty, please email

1 other event...

Date Availability
Tue 3 Nov 2020 10:30 [Full]
ourcambridge – Supporting Our Staff new Tue 23 Jun 2020   13:00 Finished

The ourcambridge team are involved in a number of projects that aim to improve staff wellbeing and recognise the critical contribution that professional services staff make to the University. This session will provide an overview of the ourcambridge programme, how our projects aim to support staff and highlight the ways professional services staff can get involved.


  • Rachel Machon, Head of HR for ourcambridge and Supporting Our Staff Lead
  • Jenny Rampling - Senior Programme Coordinator
  • Claire Brind - Senior Programme Coordinator
  • Freya Villis - Senior Programme Coordinator
  • Dr Fatima Baldo - Professional Services Graduate Trainee
ourcambridge Values Focus Group new Mon 5 Oct 2020   11:00   [More dates...] [Places]

Over the past year, ourcambridge has worked with professional services staff from across the University to develop a set of core values that underpin the way we work. The values that you chose together were: Trust, Respect, Integrity and Collaboration. Embedding these as part of our culture means truly living them in the way in the way we work, through our actions and behaviours.

This focus group provides the opportunity for you to share your ideas for practical ways in which we can bring these values to life in our daily work. We will discuss the types of initiatives, tools and resources that individuals, managers, and teams may find most useful for promoting and embedding these new values. The focus group will be formed of 6 colleagues using Microsoft Teams.

The sessions will be led by Fatima Baldo, Jenny Rampling and Freya Villis, Senior Programme Co-ordinators

2 other events...

Date Availability
Wed 30 Sep 2020 10:00 [Full]
Wed 30 Sep 2020 13:00 [Full]
Process Mapping and Analysis new Self-taught Booking not required

A short course explaining how we identify, map and analyse business processes at the University of Cambridge

SIPOC training new Self-taught Booking not required

A short how-to guide to creating and using SIPOC analysis in process improvement

Six Thinking Hats new Self-taught Booking not required

A short introduction to De Bono's Six Thinking Hats - a creative thinking tool for creative meetings.

The University's most loved bird, Raven [1], is 15 years old now and is getting some changes [2] like second factor validation [3]. Join us at this session where we'll show you some of these changes and where we will also talk about identity services like Lookup [4]. You will come away with some tricks on how you can make best use of these services to make yourself more discoverable and find other people in the University.


This seminar is presented by UIS in partnership with ourcambridge.

A bite-sized introduction to Understanding Benefits in Lean Management. Please complete the short feedback form (link in interactivity tab next to transcript) to let us know what you think and what we could improve.

An introduction to the questioning techniques 5 Why's and 6 honest men which can be used to understand processes and why things happen in a particular way.

What is Lean? new Self-taught Booking not required

This short video provides an overview of the history and high level principles of Lean as a process improvement methodology.

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