Office of Student Conduct, Complaints and Appeals course timetable

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's new Student Complaint Procedure.

In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.

This workshop will provide you with an overview of the Examination Review Procedure, including: guidance on mark checks; how some matters might be dealt with at an Examiners’ Meeting; how an investigation is undertaken once a student raises a formal complaint regarding their results; and possible outcomes that Examiners may be required to undertake.

This presentation will be followed by a series of case studies, giving you the opportunity to understand how the Examination Review Procedure works in practice.

This workshop will provide you with an overview of the Examination Review Procedure, including: guidance on mark checks; how some matters might be dealt with at an Examiners’ Meeting; how an investigation is undertaken once a student raises a formal complaint regarding their results; and possible outcomes that Examiners may be required to undertake.

This presentation will be followed by a series of case studies, giving you the opportunity to understand how the Examination Review Procedure works in practice.

This workshop will provide you with an overview of the Examination Review Procedure, including: guidance on mark checks; how some matters might be dealt with at an Examiners’ Meeting; how an investigation is undertaken once a student raises a formal complaint regarding their results; and possible outcomes that Examiners may be required to undertake.

This presentation will be followed by a series of case studies, giving you the opportunity to understand how the Examination Review Procedure works in practice.

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's new Student Complaint Procedure.

In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.

This training will provide an overview of the University’s new Student Discipline Procedure, which will be introduced at the start of Michaelmas Term 2019. The training will provide an overview of the new Procedure including how academic and non-academic student misconduct will be dealt with from investigation and decision making, through to the likely outcomes. As well as providing information on how to support students through the new process and how to raise concerns regarding student behaviour, the session will also include an overview of the revised guidance on investigating academic misconduct (plagiarism) at department/faculty level.

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's Student Complaint Procedure.

In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence before discussing how to appropriately respond to disclosures of this and other unwanted behaviours which might also constitute a criminal offence.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and reporting options available.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence before discussing how to appropriately respond to disclosures of this and other unwanted behaviours which might also constitute a criminal offence.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and reporting options available.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence before discussing how to appropriately respond to disclosures of this and other unwanted behaviours which might also constitute a criminal offence.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and reporting options available.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence before discussing how to appropriately respond to disclosures of this and other unwanted behaviours which might also constitute a criminal offence.

There will be a focus on trauma-informed practice and the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and reporting options available.

The session will be held remotely by Zoom, joining instructions will be sent separately prior to the start of the event.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence before discussing how to appropriately respond to disclosures of this and other unwanted behaviours which might also constitute a criminal offence.

There will be a focus on trauma-informed practice and the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and reporting options available.

The session will be held remotely by Zoom, joining instructions will be sent separately prior to the start of the event.

This event is aimed at those who have not already attended previous iterations of this training.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence before discussing how to appropriately respond to disclosures of this and other unwanted behaviours which might also constitute a criminal offence.

There will be a focus on trauma-informed practice and the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and reporting options available.

The session will be held remotely by Zoom, joining instructions will be sent separately prior to the start of the event.

This event is aimed at those who have not already attended previous iterations of this training.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence before discussing how to appropriately respond to disclosures of this and other unwanted behaviours which might also constitute a criminal offence.

There will be a focus on trauma-informed practice and the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and reporting options available.

The session will be held remotely by Zoom, joining instructions will be sent separately prior to the start of the event.

This event is aimed at those who have not already attended previous iterations of this training.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available.

This session aims to provide an understanding of the prevalence, myths and stereotypes surrounding sexual violence as a background to learn the skills to appropriately respond to disclosures from students and others.

There will be a focus on the practicalities of dealing with someone in distress, what to do in the event of being a first point of disclosure, what questions to ask and what to record. The session will also discuss how to think about risk and will provide an outline of the support and the University and police reporting options available.

This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure.

This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.

Topics to be discussed will include:

 -  how to prevent student complaints
 -  how to respond to student complaints at a local (department or service) level
 -  how to respond to a formal student complaint
 -  appropriate remedies for student complaints
 -  how to support students who wish to make a complaint

The session will include a case study and discussion.

This student complaint procedure briefing is a session to remind or familiarise yourself with this formal University procedure.

This session relates to complaints from students about the University - e.g. courses of study, including PhD supervision; staff behaviour; quality of service; implementing reasonable adjustments.

Topics to be discussed will include:

 -  how to prevent student complaints
 -  how to respond to student complaints at a local (department or service) level
 -  how to respond to a formal student complaint
 -  appropriate remedies for student complaints
 -  how to support students who wish to make a complaint

The session will include a case study and discussion.

This session provides an overview of the responsibilities of the Chairs of Examiners, Senior Examiners, Chairs of Degree Committee or delegates in investigating suspected academic misconduct and sanctioning academic misconduct where found.

This session familiarises staff with the changes to investigating and sanctioning academic misconduct being implemented for assessment submissions from 1 October 2023 onwards. A written guide and templates is available at: www.studentcomplaints.admin.cam.ac.uk/files/examiners_academic_misconduct_guidance_-_oct_23.pdf.