Theme: User Experience

• Surveys are a popular way to collect data on a range of topics related to your library service but it is all too easy to get them wrong. If you struggle to design effective surveys you are not alone – they are often far more complex than they look.

• This interactive session will outline the basics of designing a survey, how to draft questions to get the answers you really want, some of the common pitfalls to avoid, the different software options available to help you and some tips and tricks for using surveys effectively. At the end of the session attendees will be able to put together a successful survey on a range of topics. If attendees wish to bring a draft survey that they are working on to use during the session they are welcome to do so.

If questions at the Enquiry Desk such as “How much of this can I copy?”, “Can I scan this book on someone else’s behalf?” and “Can I use this image in my teaching presentation / coursework / published article?” sound familiar, this is the course for you!

This session aims to provide you with a framework for analysing copyright enquiries, considering:

• Who owns the item, and does this make a difference?
• What is the copy to be used for?
• What are the specific exceptions to copyright you should be aware of?
• Where can you seek additional information on copyright issues?

There will be an opportunity to submit examples of copyright enquiries you receive in advance of the course or you can bring them along on the day.

There are hundreds of databases available to us in Cambridge. How confident do you feel navigating them and recommending them to end users? For this session we have four faculty librarians who will demonstrate Scopus, ArtSTOR, Lexis and Westlaw and statistics and markets business databases. There will be plenty of time for questions.

Bewildered by business models? Dubious about DRM? Flummoxed by formats? Come to our ebooks training session where we will try and demystify all things ebook and help you to support your users.

We have re-vamped the content of this session this year, we are not concentrating so heavily on the basics, and will instead introduce some new information on aspects such as troubleshooting, file formats and accessibility.

The presentation part of the course will run for an hour and there is an optional 30 minutes where you are welcome to stay and work through the workbook of practise exercises. In the presentation we will introduce the ebooks@cambridge service, investigate the differences between purchase models, licenses and supplier platforms, and talk about Digital Rights Management (DRM) and ebook formats. We will also demonstrate ways of searching for ebooks in iDiscover and in Alma, how to use/download/print ebooks, and look at the differences between purchased and electronic legal deposit ebooks. We will discuss some common problems reported to the ebooks team, and touch on accessibility issues (including alternative format requests).

After the presentation attendees will be given a takeaway workbook of ebook-related exercises which will give them a chance to familiarise themselves with the breadth of our ebook collections. Librarians from the ebooks Advisory Group will be on hand to help answer any ebook-related questions you may have.

This session is aimed at newer members of library staff and those who would like a refresher on all things ebook.

Scopus is a citation and abstract database of peer-reviewed literature that can be used by researchers to determine the impact of specific authors, articles/documents, and journals. It contains over 76 million records in the areas of science, technology, medicine, social sciences, arts, and humanities. In Scopus, it is possible to perform quick searches by document, author, or affiliation. You will learn how to perform basic searches, analyse the results, check affiliation and researcher profiles and consult journal metrics for the over 23,000 titles currently in Scopus.

This session will be delivered by Dr Charles Martinez, Senior Customer Consultant, Elsevier.

Please bring your own device so you are able to follow along with the session examples.

There will be an opportunity to address user case studies in this session. Please send any case studies to Lynne Meehan (lm746@cam.ac.uk) by 17/1/2019.

Led by members of the UL Reference team, this course will explore the varied reasons why readers struggle to find items they need on iDiscover. There will be a chance for you to solve some of the enquiries which are handled by Reference Staff, brush up your own searching skills and discover some lesser known functions of iDiscover.

The UL Reference team will be answering participant questions submitted prior to the course.

Information about the UL’s iDiscover training for readers will also be available.

Please note: Since this session was last offered, web accessibility has become increasingly important. The session has been revised to cover both usability testing and assessing the accessibility of websites.

This session will help you get started with website usability testing. The session will be interactive and activity-based, which will give you a chance to try out some testing and to reflect as a group on the experience. It will also provide you with some tips and tricks that can be used to help you conduct your own usability testing. If you’ve ever wondered how people actually use your library website, or are currently thinking about how to best revamp your Libguides to match the approaches and needs of your users, this one’s for you!

Making LibGuides which are usable, accessible and look great is not always an easy task, but it definitely can be done! This introductory training will cover everything from the basics – how to add text and images, edit and rearrange content – to presenting content in an effective, usable and attractive way. We’ll also discuss how you can ensure that your LibGuides meet accessibility standards.

This course is particularly aimed at people who are new to LibGuides editing or any current editors who feel that they would benefit from a refresher. If you don’t have a LibGuides account, or access to a LibGuide to work on during the session, please contact the course leader (hem37) in advance so that an account and a training guide can be arranged for you.

Do you see these subject headings in the catalogue records and wonder how they work? Do you add these subject headings yourself but sometimes wonder if you’re doing so correctly? Are you studying librarianship and would like to add some subject heading skills to your portfolio? This is an introduction to the workings of LC subject headings, an opportunity to ask all the questions you want, and get some practical experience of adding headings to catalogue records.

A forum for Library Assistants and assistant staff across Cambridge University libraries with a series of talks and discussions around what the role means and how we can diversify and make the most of it in different library contexts.

Moodle is being used for all kinds of things at Cambridge, but do you know really what it can do?

From adding content to marking student papers, we will run through the activities and resources that can be used to support teaching in Moodle. The idea being to familiarise library staff with the possibilities and provide some areas of where we can support teaching staff on how to make Moodle work for their teaching practices.

Please come with questions and if there are any particular areas you would like to make sure we cover drop us an email (elj26@cam.ac.uk) as soon as you can and we will do our best to include it.