Intercultural Communication workshop for Medics

New

The healthcare provision for culturally diverse patients usually comes down to provision of language services (interpreters) in order to enable the patients to participate in NHS England. But language barriers are only part of the communication challenge. People’s cultural background affect the way they communicate, perceive the illnesses, and project expectations on the healthcare professionals. The lack of appreciation for those differences may result in the inability of the patient to follow the medical advice, and low level of satisfaction with the provision which might lead to complaints or repeated appointments. This talk offers an insight of how national culture influences interaction between healthcare staff and the patients (and their relatives) and helps to develop strategies for enhanced communication.

Y4 School of Clinical Medicine students only

Number of sessions: 1

• Promoting cultural openness and flexibility
• Enhanced communication with the patients and their relatives
• Better quality care provision, more effective use of resources

1 hour