Introduction to Ivanti Service Manager
Tue 18 Dec 2018
Description
An introductory guide to the Ivanti Service Manager (ISM) (formerly known as HEAT ITSM) software that will provide users with the basic skills required to navigate and use the application.
Target audience
- All new staff who will be required to work with ISM in the performance of their role
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Tue 18 Dec 2018 10:00 - 12:30 | 10:00 - 12:30 | University Information Services, Roger Needham Building, Ely Training Room 2 | map | Adrian Stone |
Topics covered
- an understanding of the concepts of how ISM works
- how to navigate around the primary functions of the ISM application
- how the Incident Management life cycle is managed in ISM
- how the Service Request Management life cycle is managed in ISM
- how to request help and support
Objectives
An introduction to the ISM software aimed at providing all users with the knowledge required to navigate and use the application.
System requirements
A web browser and internet access.
Theme
UIS Systems
Booking / availability