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Thu 27 Apr 2017
09:00 - 13:00

Venue: University Information Services, Roger Needham Building, Ely Training Room 2

Provided by: University Information Services


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Telecoms: Systems Training for Telephone Liaison Officers

Thu 27 Apr 2017

Description

A course for Telephone Liaison Officers to learn the features of the Telecoms Administration Systems.

Target audience
  • Cambridge University Telephone Liaison Officers
Prerequisites

To attend this course you must be a nominated Telephone Liaison Officer and you must have access to the admin.phone and Call Logger systems.

Sessions

Number of sessions: 1

# Date Time Venue Trainer
1 Thu 27 Apr 2017   09:00 - 13:00 09:00 - 13:00 University Information Services, Roger Needham Building, Ely Training Room 2 map Andy Heron
Topics covered
  • Basic changes made in admin.phone
  • Call Divert management
  • Handset line configuration
  • Voicemail system management
  • Audio Conferencing Service management
  • Single Number Reach configuration
  • Jabber Profile creation
  • Extension Mobility Profile creation
  • Reports available in admin.phone
  • Reporting in Call Logger
  • Ordering processes
Format

Presentation and Practical's.

Duration

One session of half a day

Theme
UIS Systems

Booking / availability