Theme: Managing Staff

One day workshop for CUL Managers

Briefing for all new CUL Managers to understand the range of HR policies

This course is designed to help give you confidence when managing people through difficult situations, to hone your skills further and highlight any areas that may require further development.

Outline:

Difficult? - Understanding difficulty - What can cause difficult behaviour/performance issues? - Developing empathy/Stepping back - Personality Style: Difficult or just Different? - Difficult situations: examples

Feedback - Purpose and Pitfalls - The four feedback factors - Giving feedback effectively

Behaviour/Performance Management - Managing difficult behaviours: Foundations - The One-to-One: The CHANGE model - Approaches to difficult people and situations - Handling defensiveness - Know when to involve HR

Action Planning.

One day workshop for CUL Managers

L&D will contact workshop attendees approximately 3 months after the training with some basic questions to see how effective found the training and how training learnt from has been applied into work practice.