Telecoms: Systems Training for Telephone Liaison Officers
Thu 27 Apr 2017
Description
A course for Telephone Liaison Officers to learn the features of the Telecoms Administration Systems.
Target audience
- Cambridge University Telephone Liaison Officers
Prerequisites
To attend this course you must be a nominated Telephone Liaison Officer and you must have access to the admin.phone and Call Logger systems.
Sessions
Number of sessions: 1
| # | Date | Time | Venue | Trainer | |
|---|---|---|---|---|---|
| 1 | Thu 27 Apr 2017 09:00 - 13:00 | 09:00 - 13:00 | University Information Services, Roger Needham Building, Ely Training Room 2 | map | Andy Heron |
Topics covered
- Basic changes made in admin.phone
- Call Divert management
- Handset line configuration
- Voicemail system management
- Audio Conferencing Service management
- Single Number Reach configuration
- Jabber Profile creation
- Extension Mobility Profile creation
- Reports available in admin.phone
- Reporting in Call Logger
- Ordering processes
Format
Presentation and Practical's.
Duration
One session of half a day
Theme
UIS Systems
Booking / availability