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Theme: Communication

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Development & Alumni Relations: Recharge Communication new Thu 27 Feb 2020   11:00 [Places]

This course is about recharging your communication. It will cover:

  • Determine what effective communication means. Where do we start?
  • How to strengthen the relationships most important to us; work & home
  • Defusing difficult conversations; How to respond to difficult behaviour
  • The power of Active Listening to understand and communicate meaning more effectively

Successfully managing upwards depends on your confidence, diplomacy and influencing skills.

This workshop will empower you to handle tricky situations with your manager or colleagues:

  • Benefits of ‘managing up’, what’s in it for you and them?
  • Agreeing priorities and setting realistic expectations and boundaries
  • Influencing when you don’t have authority
  • Getting clarity on delegated work and appreciating the difficulties colleagues may be facing
  • Challenging decisions in a way that is solutions-focussed and enables an open two-way discussion

You will also learn how to adapt to different personal styles in order to build an effective working relationships and understand how different drivers and motivators may affect someone else’s thinking, (why do they do that?).