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Tue 19 Feb 2019
13:30 - 16:30

Venue: Cambridge University Library, IT Training Room

Provided by: Cambridge University Library Staff Learning & Development


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Cambridge University Libraries Staff : Reader Services Workshop
New

Tue 19 Feb 2019

Description

Outline Programme

13.30 Refreshments

14.00 Getting started

14.15 Brief introduction – Marjolein Allen

14.25 Why the change?/ Linking to roadmap/ CUL strategy – Rose Giles

14.35 Hopes & concerns – pairs exercise Also - What is working well? / needs to change?

15.00 Excellent Reader Service – Pairs/groups exercise

15.30 Refreshments

15.50 Feedback – excellent reader service

16.00 Making it happen? What do we need to start, stop & continue doing?

17.00 Way forward/close

17.15 Finish

The programme is designed to be flexible and to respond to emerging issues.

Target audience

Reader Services Staff

Prerequisites

Please use the attached pro-forma to note down any thoughts or ideas that you may have in advance of the workshop.

In preparation for the workshop, please look at the following questions. These notes are for you to use to inform the discussion on the day.

  1. What is currently working well?
  2. What challenges/opportunities do you think there are?
  3. What does a first class service for users look like?
  4. What do you think needs to change?
  5. Any other relevant issues.
Sessions

Number of sessions: 1

# Date Time Venue Trainer
1 Tue 19 Feb 2019   13:30 - 16:30 13:30 - 16:30 Cambridge University Library, IT Training Room map Rose Giles
Objectives

By the end of the session, the group will have:

  • Got to know each other
  • Identified current challenges and opportunities
  • Discussed how we can create a future first class, consistent experience for all users of the UL
  • Agreed the way forward
Aims

To share and develop ideas and views on the future of Reader Services

Format

Half Day Workshop facilitated by Sheila Wotherspoon on behalf of Rose Giles/ Reader Services Manager

Notes

Please use the attached pro-forma to note down any thoughts or ideas that you may have in advance of the workshop.

Duration

3.5 hours

Theme
Cambridge University Libraries Staff : Reader Services Workshop

Booking / availability