The Art of Negotiation and Influence

When opportunities come along, do you feel confident about working with people to get what you need? This course gives you a practical insight into the application of professional communication to everyday life, learning how to persuade and influence others effectively. Improving your listening and communication skills is advantageous for both your personal and your professional life.

This workshop is led by Richard Mullender, an external trainer who formerly worked for the Metropolitan Police as a hostage negotiator, and then as Lead Trainer at the National Crisis & Hostage Negotiation Unit in Scotland Yard. By looking at everyday scenarios as well as life-or-death negotiations from his professional experience – e.g. with terrorists for the release of hostages or with someone threatening to commit suicide – Richard demonstrates how to listen for ‘levers’ that help you to persuade and influence, and to secure the best possible outcome.

Outcomes:

• Be able to use communication consciously to persuade and influence effectively
• Recognize when others are using persuasive communication techniques
• Feel more confident in presenting yourself well to others and in gaining support

All graduate students and postdoctoral researchers / research staff.
Further details regarding eligibility criteria are available here.

Participative workshop including provision of information, discussion and practical exercises.

One full-day session.

This course runs once per term.